Sherena James
Holt,MI
Summary
Diligent and personable customer service representative seeking a position in which my communication skills combined with my problem-solving skills can be useful in serving customers. Capable of handling multiple tasks in a fast-paced environment. Able to keep customers happy and smiling while resolving their issues in the shortest time possible.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Customer Experience Specialist
Capital Area Transit Authority
Lansing, MI
08.2021 - 06.2023
- Identifying customer needs and taking proactive steps to maintain positive experiences
- Trip planning, Cash handling, Processing multiple checks, Sorting out mail, Responding to customer queries in a timely and effective manner, via phone, email, social media, or live chat applications
- Analyzing customer feedback on product ranges and new releases, as well as preparing reports
- Delivering information about a company's offerings
- Providing proactive customer outreach
- Handling customer complaints
- Collecting and analyzing customer feedback
Claims Specialist
Robert Half
Lansing, MI
02.2021 - 08.2021
- Provided assistance to clients
- Answered phone and assisted customers with changes
- Maintained up-to-date knowledge of customer accounts
- Processes simple non-protest able unemployment claims
- Ensures that all claim files are properly documented, including updating claim notes and verifying that all claim coding is correct
- Updates claim demographics based on information provided by customers
- Submits responses to various states on simple non-protest able claims
- Assists in processing incoming mail and documents, including employer returned mail, claim related mail, electronic mail documents and faxes, as necessary
- Supports other unemployment claims colleagues on more complex claims as needed
- Performs other duties as assigned
Fulfillment Associate
Target
Lansing, MI
10.2018 - 01.2021
- Responsible for creating a welcoming experience for all guests
- Engaging with guests, helping them with product information, and thanking them for coming in and choosing Target
- Responsible for meeting productivity metrics and other fulfillment goals to meet guest demand for order pickup, drive up, and ship to home digital guest orders
Pharmacy Technician
Rite Aid
Lansing, MI
04.2006 - 02.2011
- Resolving customer queries, helping customers find what they need, and navigating insurance coverage issues
- Assist pharmacists in dispensing prescription medications to patients and other health professionals
- Filling prescriptions, measuring and counting medications, and packaging and labeling them
- Checking inventory, restocking medications, and alerting pharmacists to shortages
- Answering phones, responding to insurance claims, and keeping records
- Preparing compounded medications, filling automated dispensing machines, and repackaging bulk medications
Education
High school diploma -
Everett Area High School
Lansing, MI06.2006
Skills
- Communication
- Active Listening
- Empathy
- Problem-Solving
- Dedication
- Time-Management
- Adaptable
- Positive attitude
- Microsoft-office
- Cash handling
- Live chat
- Customer service
- Cash register
- Cold calling
- Sales
- Typing
- Office management
- Documentation review
- Computer skills
- Clerical experience
- Microsoft Outlook
- Microsoft Word
- Phone etiquette
- Data entry
- Communication skills
- Front desk
- Time management
- Office experience
- Microsoft Powerpoint
- Google Docs
- 10 key typing
- Analysis skills
- Order entry
- Knowledge of medication
- Medical terminology
- Inventory management
- Organizational skills
- Administrative Experience
- Medical Billing
- Insurance Verification
- Technical Support
- HIPAA
- Pharmacy Technician Experience
- Data Management
Certification
Driver's License, 12/01/22, 12/31/28
Willingtorelocate
Lansing, MI
Personal Information
Authorized To Work: US for any employer
Timeline
Customer Experience Specialist
Capital Area Transit Authority
08.2021 - 06.2023
Claims Specialist
Robert Half
02.2021 - 08.2021
Fulfillment Associate
Target
10.2018 - 01.2021
Pharmacy Technician
Rite Aid
04.2006 - 02.2011
High school diploma -
Everett Area High School