Amy Jackman
Highland
Summary
Dynamic executive assistant with a proven track record at Elite OPS, adept at optimizing operations and enhancing executive productivity. Skilled in problem resolution and customer-oriented support, I excel in fast-paced environments, driving initiatives that align with organizational goals while fostering collaboration and effective communication.
Overview
36
36
years of professional experience
Work History
Executive Assis
Elite OPS
Spanish Fork, UT
06.2023 - 01.2025
- Managed executive calendar, prioritizing appointments to optimize CEO's time and ensure strategic focus.
- Streamlined travel logistics for CEO, ensuring cost-effective arrangements aligned with business objectives.
- Led special projects as assigned by CEO, driving initiatives that aligned with organizational goals.
- Anticipated potential challenges in daily operations and devised appropriate solutions to maintain uninterrupted workflow in the executive office.
Inside Sales and Support
Novell
Orem, UT
11.1991 - 07.1998
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Customer Care Representative
WordPerfect
Orem, UT
08.1988 - 11.1991
- Assisted customers with inquiries, ensuring prompt and accurate responses.
- Learned company policies and procedures to provide effective support.
- Utilized customer relationship management software to track interactions.
- Collaborated with team members to resolve complex customer issues.
- Maintained knowledge of products and services for informed assistance.
- Ensured customer satisfaction through active listening and problem-solving skills.
Education
Associate of Arts - General
Utah Valley University
Orem, UTHigh School Diploma -
American Fork High School
American Fork05-1986
Skills
- Interpersonal skills
- Operations management
- Executive support
- Customer-oriented
- Problem resolution
- Team player
Timeline
Executive Assis
Elite OPS
06.2023 - 01.2025
Inside Sales and Support
Novell
11.1991 - 07.1998
Customer Care Representative
WordPerfect
08.1988 - 11.1991
Associate of Arts - General
Utah Valley University
High School Diploma -
American Fork High School