Amy Jagodzinski
Dentaquest
Cedarburg,WI
24
years of professional experience
Diligent Claims Representative with thorough understanding of claim processing procedures and efficient handling of complex claims. Demonstrated ability to ensure accuracy and compliance, enhancing operational efficiency. Proven track record of utilizing attention to detail and analytical skills to resolve issues and support team success.
Work History
SQA Specialist
11 Years 2 Months- Conducted software testing for quality assurance, ensuring product quality across multiple projects.
- Documented and tracked defects to enable swift resolution and improve overall product reliability.
- Carried out test plans and cases to boost testing efficiency and accuracy.
- Executed test plans and cases to enhance accuracy and streamline testing processes.
UAT Tester
5 Years 5 Months- Executed test cases for software applications, ensuring functionality and reliability aligned with project goals.
- Identified critical bugs through thorough testing processes, enhancing overall product performance.
- Documented testing procedures and results, providing clarity and transparency for project stakeholders.
- Utilized automated testing tools to enhance efficiency in test execution.
- Developed detailed test plans aligned with project specifications and timelines.
- Documented testing procedures and results to maintain project transparency.
- Provided feedback on user experience through usability testing sessions.
- Identified critical bugs through thorough testing processes, contributing to improved product stability and user satisfaction.
RBA
3 Years- Demonstrated personal accountability in team settings.
- Contributed effectively during high-pressure team projects.
- Assisted teams in achieving project goals through collaboration.
- Adapted quickly to changes while learning new skills.
- Offered assistance and advice to enhance team dynamics.
- Communicated effectively through clear writing and speech.
- Pursued ongoing education to enhance professional skills.
- Prioritized tasks to ensure timely completion of projects.
- Maintained organization and detail-oriented approach in work tasks.
Claims Analyst
3 Years 10 Months- Analyzed dental claims for accuracy and compliance with company policies.
- Collaborated with cross-functional teams to resolve claim discrepancies, improving accuracy and compliance.
- Conducted thorough investigations into each claim, gathering relevant data and documentation to support decision-making processes.
- Processed high volumes of claims, ensuring timely responses to inquiries.
- Utilized claims management software to track and report claim statuses effectively.
- Maintained compliance with industry regulations and company policies while managing sensitive client information and claims records.
- Resolved complex claims issues promptly, contributing to enhanced customer satisfaction.
- Conducted thorough investigations into claims, gathering relevant data and documentation to support informed decision-making.
Customer Service Representative
6 Months- Assisted in resolving customer inquiries and issues promptly.
- Guided customers in managing accounts and resolving service-related questions to ensure satisfaction.
- Collaborated with team members to streamline customer service workflows, improving response times.
- Handled high-pressure situations while maintaining professionalism during conflict resolutions.
- Employed CRM systems to monitor interactions and accurately document solutions.
- Worked with team members to enhance customer service workflows.
- Built strong product knowledge to offer tailored recommendations based on customer needs.
- Maintained professionalism during conflict resolutions in high-pressure situations, ensuring customer satisfaction.
Education
High School Diploma
Skills
Quality assurance
Software testing
Defect tracking
Claims processing
Claims review
Payment and investigation escalations
Reporting skills
Organizational skills
Multitasking
Team collaboration
Excellent communication
Adaptability and flexibility
Timeline
SQA Specialist
Dentaquest
06.2015 - 08.2026Read More
UAT Tester
Dentaquest
01.2010 - 06.2015Read More
RBA
Dentaquest
01.2007 - 01.2010Read More
Claims Analyst
Dentaquest
03.2003 - 01.2007Read More
Customer Service Representative
Dentaquest
08.2002 - 02.2003Read More
Horace Mann High School
High School Diploma
Read More