Tianna Wright
Spartanburg,SC
Summary
Business professional with keen eye for administrative excellence and customer service. Proven track record in managing reception duties with high accuracy, ensuring smooth daily operations and client satisfaction. Thrives in team settings and adapts to dynamic demands, showcasing proficiency in multitasking and problem-solving.
Professional with comprehensive experience in front office operations, adept at managing high-volume environments with efficiency and poise. Known for strong communication skills, organizational abilities, and keen attention to detail. Collaborative team player focused on achieving results and adapting to changing needs seamlessly. Proficient in scheduling, customer service, and administrative support, ensuring smooth daily operations.
Overview
8
8
years of professional experience
Work History
SQA Specialist
SelectQuote
Remote
02.2024 - Current
- Optimized application performance by conducting system-level testing on a variety of configurations and environments.
- Championed best practices in SQA methodologies among team members for consistent and reliable results across all testing activities.
- Increased customer satisfaction by identifying and resolving critical software issues before product release.
- Leveraged automation tools to increase test coverage, reducing manual effort required while maintaining comprehensive assessment capabilities.
- Kept scripts and test cases updated with current requirements.
- Answered calls following a script
- Transferred over 100 calls a day
- Stayed professional during any situation
BDC Representative
TLC Motors
Moore, SC
12.2021 - 10.2024
- Provided exceptional customer service through active listening, empathetic responses, and timely problem resolution.
- Optimized CRM system usage for efficient tracking of leads, prospects, and client communication history.
- Collaborated with sales team to ensure seamless transition from initial contact to final sale, enhancing client relationships.
- Contributed to dealership revenue by upselling additional products or services during the sales process.
- Boosted sales with proactive follow-up calls and consistent communication with potential clients.
- Streamlined appointment scheduling for increased efficiency and improved customer experience.
- Utilized consultative selling skills to identify key trends.
- Fostered teamwork within the department by sharing knowledge of best practices amongst fellow BDC representatives.
Receptionist
M&M Family Auto
Spartanburg, SC
07.2017 - 08.2020
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Responded to inquiries from callers seeking information.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Answered central telephone system and directed calls accordingly.
Education
High School Diploma -
Spartanburg Community College
Spartanburg, SCReal Estate School
Spartanburg, SCSkills
- Organization skills
- Time management
- Telephone skills
- Data entry
- Customer/Client relations
- Appointment scheduling
- Scheduling appointments
- Greeting and seating clients
- Documentation and reporting
- Typing speed
- Tech-Savvy
- Front desk operations
- Phone etiquette
- Multi-line phone system operation
- Positive and professional
Timeline
SQA Specialist
SelectQuote
02.2024 - Current
BDC Representative
TLC Motors
12.2021 - 10.2024
Receptionist
M&M Family Auto
07.2017 - 08.2020
High School Diploma -
Spartanburg Community College
Real Estate School