Amy Jenkins
Grove City,OH
Summary
Licensed insurance professional with extensive experience in client relations, service and sales. Proven track record excelling in problem solving and policy retention. Highly dependable, ethical and reliable. Excellent communicator offering strong organizational and leadership skills that contribute to office efficiency and support team productivity and success.
Overview
30
30
years of professional experience
Work History
Insurance Agent
Mitchell Insurance Agency
03.2006 - Current
- Develop customized insurance solutions based on client needs and industry trends.
- Educate clients on coverage options, enhancing understanding and informed decision-making.
- Cultivate strong relationships with clients, fostering trust and long-term loyalty increasing account retention.
- Support sales team.
- Claim reporting.
- Process payment transactions.
- Greet incoming customers/visitors entering office.
- Handle day-to-day accounting and bank deposits.
- Manage office supply inventory.
- Contribute to office positivity and smooth workflow.
Licensed Insurance Agent
Green Light Insurance Agency
02.1996 - 03.2006
- Calculated quotes and educated potential clients on insurance options.
- Improved client satisfaction by providing tailored insurance solutions and exceptional customer service.
- Managed book of business both personal and commercial lines.
- Retained existing clientele by regularly reviewing their policies.
- Consistently met or exceeded sales goals.
- Claims reporting.
- Handled day-to-day payment transactions.
- Processed incoming and outgoing mail.
- Coordinated scheduling of appointments and meetings for the agency owner.
Education
Various Institutions
CPIA Designation -
The AIMS Society
Columbus, OH05-2015
Individual Resident Insurance License Life&Health -
Hondros College
Columbus, OH04-2007
CISR Designation -
Professional Insurance Agents of Ohio
Columbus, OH01-2001
Individual Resident Insurance License P&C -
Professional Insurance Agents of Ohio
Columbus, OH04-1997
High School Diploma -
Grove City High School
Grove City, OH06-1996
Skills
- Licensed insurance agent
- Property and casualty and life insurance knowledge
- Strong work ethic
- Reliable
- Quotes and sales
- Professional and ethical
- Client relations
- Client retention
- Critical thinking
- Customer complaint resolution
- Consistant customer referrals
- New agent training / New employee training
- Policyholder communication / Co-worker communication
- Conflict management
- Vendor engagement
- Banking operations
- Team leadership
- Multitasking and organization
- Problem-solving abilities
- Phone and email etiquette
- Housekeeping - Window cleaning, vacuuming carpets, dusting, sanitizing, trash removal, dishes, restroom cleanliness, sweeping and mopping
Timeline
Insurance Agent
Mitchell Insurance Agency
03.2006 - Current
Licensed Insurance Agent
Green Light Insurance Agency
02.1996 - 03.2006
Various Institutions
CPIA Designation -
The AIMS Society
Individual Resident Insurance License Life&Health -
Hondros College
CISR Designation -
Professional Insurance Agents of Ohio
Individual Resident Insurance License P&C -
Professional Insurance Agents of Ohio
High School Diploma -
Grove City High School