MICHELLE SKINNER
Las Cruces,NM
Summary
Excellent communicator and dependable team player with strong understanding of insurance industry. Adept at building relationships with clients, brokers and other stakeholders while delivering outstanding service. Highly organized and detail-oriented with strong ability to identify potential risks and develop solutions.
Overview
23
23
years of professional experience
Work History
Insurance Agent
American National Insurance Company
05.2007 - Current
- Built strong relationships with clients through consistent communication and excellent customer service.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
- Maintained high standards of customer service by building relationships with clients.
- Educated clients on the importance of adequate insurance coverage, fostering trust and loyalty among the existing client base.
- Cross-sold insurance products to existing clients to reach sales targets.
- Maintained accurate records of all transactions, ensuring compliance with company policies and regulatory requirements.
- Prepared and reviewed insurance applications to verify compliance with regulations.
- Built relationships with clients using active listening and issue resolution to provide excellent service.
- Increased client satisfaction by providing personalized insurance solutions tailored to individual needs.
- Expanded client base by actively prospecting for new business opportunities and generating referrals.
- Provided prompt responses to inquiries from both prospective and existing clients, demonstrating a commitment to exceptional service.
- Worked closely with other team members to optimize sales strategies and achieve regional goals.
- Developed comprehensive knowledge of various insurance products, enabling effective recommendations for clients'' unique situations.
- Conducted thorough policy reviews with existing clients, identifying gaps in coverage and offering additional protection options when necessary.
- Determined client needs and financial situations by listening and scheduling fact-finding appointments.
- Assisted clients in navigating the often complex claims process, ensuring they received fair and timely resolutions.
- Identified potential risks in client businesses and recommended appropriate insurance coverage.
- Mentored junior agents, sharing industry insights and best practices for success in the field.
- Collaborated with underwriters to assess risk and determine appropriate coverage options for clients.
- Utilized CRM software to manage client relationships.
- Facilitated smooth transitions between carriers when needed, minimizing disruptions to client coverage and maintaining positive relationships with all parties involved.
- Developed and implemented marketing strategies to boost sales and increase customer base.
- Investigated and processed claims swiftly to keep customers satisfied.
- Streamlined administrative tasks, improving overall office efficiency and productivity.
- Created detailed reports for management to track performance and sales.
- Educated clients on insurance policies and procedures.
- Met with customers to provide information about available products and policies.
- Analyzed customer needs to provide customized insurance solutions.
- Analyzed risk factors to recommend appropriate coverage levels.
- Calculated premiums and established payment methods for sales.
- Generated leads through cold-calling, networking and other outreach methods.
- Finalized sales and collected necessary deposits.
- Collected premiums on or before effective date of coverage.
- Determined financial needs by assessing existing coverage and aligning new products and services with long-term goals.
- Conducted annual reviews of existing policies to update information.
- Monitored customer feedback and identified areas of improvement.
- Created sources for continuous client referrals within community and with businesses using extensive networking skills.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Designed presentations and marketing materials to promote insurance products.
Teacher's Assistant
VERDEN PUBILIC SCHOOLS
05.2001 - 05.2007
- Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency.
- Handed out classroom materials, like pencils, paper, and crayons.
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Supported student learning objectives through personalized and small group assistance.
- Worked with lead teacher to monitor class schedule and take attendance.
- Graded assignments and reported individual progress to teacher.
- Collaborated with teachers for lesson preparation by preparing materials and setting up equipment.
- Maintained safety and security by overseeing students in recess environments.
- Reviewed lesson material with students individually or in small groups.
- Assisted lead teachers with lesson plan creation and materials development .
- Attended training classes, parent conferences and faculty meetings to stay up-to-date on student progress.
- Supervised residential and day treatment children during class and on field trips.
- Supported classroom maintenance and upkeep, organizing books and materials.
- Assisted teachers with classroom management and document coordination to maintain positive learning environment.
- Supported classroom activities, tutoring, and reviewing work.
- Helped with grading assignments and tests, providing constructive feedback to students based on results.
- Tutored struggling students individually and in small groups to reinforce learning concepts.
- Partnered with teacher to plan and implement lessons following school's curriculum, goals, and objectives.
- Worked with teacher to optimize learning plans based on student test grades and evaluations.
- Provided instructional support to students unable to attend regular classes.
- Copied, organized and distributed classroom assignments or other paperwork.
- Organized materials in classroom spaces based on lecture plans, activity stations or other requirements outlined by teachers.
- Mentored and tutored individual students needing additional help.
- Shared important information with students concerning upcoming assignments and tests.
Education
Mayfield High School
Las Cruces, NMCERTIFIED ACCOUNTING - ACCOUNTING
INTERNATIONAL BUSINESS COLLEGE
Las Cruces, NM1992
Skills
- Customer Service
- Licensed Insurance Agent
- Professionalism and Ethics
- Quotes and sales
- Customer follow-up
- Client Relations
- Auto insurance
- Policy Knowledge
- Client needs analysis
- Client Retention
- Account Management
- New Client Acquisition
- Life Insurance
- Policy writing
- Upselling
- Negotiation
- CRM Software
- Policy Renewals
- Client Account Management
- Property insurance
- Marketing Management
- Regulatory Compliance
- Email Marketing
- Leads Prospecting
- Operations Management
- Business Planning
- Claims reporting systems
- Marketing Strategies
- Lead Development
- Financial Analysis Software
- Asset protection expertise
- Data Entry
- Property and Casualty Insurance
- Client Prospecting
- Insurance Policy Sales
- Insurance Eligibility
- Customer Billing
- New Agent Training
- Customer Engagement
- Policy Changes
- Customer Referrals
- Customer Account Review
- Premium Calculations
- Life Insurance Sales
- Billing Inquiries
- Policyholder Communication
- Administrative Functions
- Billing Procedures
- Call Center Customer Service
- Insurance Coverage Verification
- Form Completion and Submission
- Records Maintenance
- Insurance Claim Regulations
- Service Marketing
- Licensing Requirements
- Underwriter Collaboration
- Quality Assurance Requirements
- Claims Information Gathering
- Financial Needs Assessment
- Asset Protection
- Document Control
- Requirements Reviews
- Group Presentations
- Credit History Analysis
- Underwriter Selection
- Bookkeeping Support
Timeline
Insurance Agent
American National Insurance Company
05.2007 - Current
Teacher's Assistant
VERDEN PUBILIC SCHOOLS
05.2001 - 05.2007
Mayfield High School
CERTIFIED ACCOUNTING - ACCOUNTING
INTERNATIONAL BUSINESS COLLEGE
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