Amy Johnson
Osage,IA
Summary
In the insurance industry I professionally experienced marketing, sales of multiple lines of insurance and insurance claims services. I was enthusiastic with demonstrated success in fast-paced and deadline driven environments. I demonstrated the ability to collect and analyze data, provide cost-effective solutions and met the needs of clients by recommending suitable insurance products to provide financial security. I am currently licensed in property and casualty, life and health in the state of Iowa. With bookkeeping I am a focused Payroll Clerk with experience maintaining payroll information with confidentiality and accuracy. Exceptionally-skilled in records-keeping, invoicing and balancing payroll.
Overview
13
13
years of professional experience
Work History
Bookkeeper
Family Guys Freight LLC
Osage, IA
11.2020 - Current
- Perform payroll functions in an accurate and timely manner, and submit payroll taxes
- Conduct reconciliation of all accounts on an as needed basis
- Maintain and balance the general ledger in an accurate, complete, and up-to-date manner
- Perform all activities related to the accounts payable function including reviewing, coding, and processing payments
- Perform account receivable functions including invoicing, deposits, collections, and revenue recognition
- Submit payroll on a weekly basis. All done through Quickbooks.
Customer Service Representative
Farm Bureau Financial Services
Northwood, IA
01.2015 - 03.2021
- Designed and implemented effective marketing strategies to sell new insurance policies or adjust existing ones.
- Contacted potential clients and created rapport by networking, cold calling, using referrals etc.
- Collect information from clients on their risk profiles in order to offer them the proper solution and the right insurance needs.
- Frequently replenished CE credits on job-specific knowledge and applied it to the field.
- Fulfill all company-established policy obligations.
- Greeted customers and provided exceptional customer service.
- Assisted teammates with sales-processing tasks to meet daily sales goals.
Field Home Inspector
Millennium
Osaeg, IA
05.2011 - 03.2015
- Conducted visual inspections of structures, including roofs, attics and crawlspaces to assess structural integrity.
- Verified the condition of electrical systems, plumbing fixtures and HVAC equipment.
- Documented findings in detailed reports that included photographs and diagrams.
- Identified safety issues such as mold, asbestos or lead-based paint hazards.
- Inspected foundations for signs of water damage or foundation settling.
- Assessed the overall condition of doors, windows, siding and other exterior components.
- Prepared detailed summary reports containing conclusions from the inspection process.
Sales Associate
Peoples Insurance Agency
Nashua, IA
05.2012 - 03.2014
- Greeted customers and provided exceptional customer service.
- Provided accurate information about products, prices and services.
- Built relationships with customers to encourage repeat business.
- Handled customer complaints in a professional manner.
- Built and maintained relationships with peers and upper management to drive team success.
Education
Some College (No Degree) - Business
North Iowa Area Community College
Mason City, IASkills
- Payroll liability and deductions
- Proficient in Adobe software
- Account reconciliation
- Customer relations
- QuickBooks
- Communication
- Customer service
- Multitasking
- License inspections
- Payroll Administration
- Invoice Processing
Timeline
Bookkeeper
Family Guys Freight LLC
11.2020 - Current
Customer Service Representative
Farm Bureau Financial Services
01.2015 - 03.2021
Sales Associate
Peoples Insurance Agency
05.2012 - 03.2014
Field Home Inspector
Millennium
05.2011 - 03.2015
Some College (No Degree) - Business
North Iowa Area Community College
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