Amy Johnson
Saline,MI
Summary
Results-driven billing expert specializing in claims processing, authorizations and appeals management. Proven track record of enhancing accuracy and efficiency in medical billing operations. Focused on improving patient satisfaction and ensuring timely reimbursements.
Overview
23
23
years of professional experience
Work History
Medical Billing & Follow Up
Trinity Health
Livonia, Michigan
05.2020 - 03.2026
- Processed appeals for denied or rejected claims, ensuring timely resolutions and improving reimbursement outcomes.
- Analyzed rejected claims and corrected errors prior to resubmission, facilitating prompt payment.
- Reviewed patient accounts for accuracy, resolving billing discrepancies to enhance patient satisfaction.
- Managed patient billing inquiries and resolved discrepancies efficiently.
- Completed appeals and filed and submitted claims.
- Posted charges, payments and adjustments.
Billing & Follow Up
IHA
Ypsilanti, Michigan
07.2016 - 05.2020
- Reviewed patients' insurance coverage, deductibles, possible insurance carrier payments and remaining balances not covered under policies.
- Appealed denied claims following the specific guidelines of the insurance company.
- Identified errors and re-filed denied or rejected claims promptly, mitigating potential payment delays.
- Collaborated with diverse coworkers to achieve goals and resolve issues related to products and services.
AR Coordinator
Heart and Vascular Center of Arizona
Phoenix, Arizona
10.2013 - 03.2016
- Oversaw Medicare Advantage, W/C, Aetna, Medicaid, VA, and other commercial plans.
- Handled aged accounts by analyzing payment histories and executing follow-up strategies.
- Performed insurance verification and facilitated patient follow-up to ensure timely processing.
Lead Payment Poster
The Orthopedic Clinic Association
Phoenix, Arizona
03.2011 - 10.2013
- Posted all electronic and manual payments/adjustments/takebacks for insurance companies, including Medicare and Medicaid, by accurately entering data into the system.
- Processed and posted payments accurately to patient accounts.
- Balanced daily cash postings with deposits to ensure accuracy of information entered into the system.
- Documented payment denials in appropriate billing system and updated account managers swiftly.
- Trained new staff on payment posting procedures to enhance team efficiency.
- Supervised daily data entries, ensuring accuracy in large volume transactions.
- Contributed to departmental meetings to identify and implement improvements in payment processes.
- Maintained a working knowledge of industry regulations pertaining to healthcare billing practices.
Medical Billing Spec, Asst Manager, Credentialing
Anesthesia Specialty Billing Services, LLC
Scottsdale, Arizona
02.2003 - 07.2010
- Managed anesthesia department operations, overseeing aged AR accounts and credentialing of over 40 providers within four months, including NPI enrollment for all providers.
- Executed full-cycle medical billing for anesthesia, CRNA, and PA providers in fast-paced environment; Authorizations; assisted with patient inquiries, charge posting, insurance payment posting, and appeals.
- Trained new and existing employees; implemented process improvements that enhanced billing accuracy and efficiency.
Education
Associate of Arts - General Studies, General Education Certificate
Maricopa Community Colleges, Paradise Valley Community College
Phoenix, AZ05-2007
Some College (No Degree) - History and Political Science
Arizona State University
Tempe, AZSkills
- Medical billing and payment posting
- Claims processing and appeals management
- Accounts receivable
- Credentialing management
- Data analysis and reporting
- Customer service excellence
- Problem solving
- Team collaboration
- Training and mentoring
- 5 years experience with Epic
Timeline
Medical Billing & Follow Up
Trinity Health
05.2020 - 03.2026
Billing & Follow Up
IHA
07.2016 - 05.2020
AR Coordinator
Heart and Vascular Center of Arizona
10.2013 - 03.2016
Lead Payment Poster
The Orthopedic Clinic Association
03.2011 - 10.2013
Medical Billing Spec, Asst Manager, Credentialing
Anesthesia Specialty Billing Services, LLC
02.2003 - 07.2010
Associate of Arts - General Studies, General Education Certificate
Maricopa Community Colleges, Paradise Valley Community College
Some College (No Degree) - History and Political Science
Arizona State University