Tenna Smith
Milwaukee,WI
Summary
Billing and coding professional with experience across claim review, payment reconciliation, and medical record coding support. Applies ICD-10-CM, CPT, HCPCS Level II, and HIPAA standards to identify errors, resolve nonpayment issues, and maintain clean, accurate account records.
Overview
15
15
years of professional experience
Work History
Medical Billing Specialist/Follow Up/Billing Coordinator
Milwaukee County Behavioral Health Division
01.2019 - Current
- Review the EOB and T19 remittances to verify correct payments received
- Adjust payments if they were applied incorrectly by the system or insurer
- Followed up on rejection claims requiring additional information for processing, facilitating resolutions
- Corrected claims by identifying missing fields and errors Identify and correct missing fields or possible errors within the claim
- Checked accounts daily for follow up, files, and EOBs needing posting, ensuring timely updates
- Post payments daily, weekly and monthly
- Work with Follow Up team to fix any posting errors
- Ran reports to verify accurate posting of ERAs, maintaining data integrity
Medical coder and HCC Risk Adjustment Coder, AAPC Externship
Healthcare Inspired, LLC
06.2025 - 09.2025
- Coded orthopedic, plastic surgery, pain management, and ENT records for accurate billing and compliance.
- Determined E/M levels from patient encounters and documentation to ensure appropriate reimbursement.
Medical Records Assistant
Anew Home Healthcare Services
Milwaukee, WI
07.2018 - 01.2019
- Managed operations of 3 healthcare companies, ensuring integrity and completeness of medical records in compliance with federal and state regulations
- Verified patient insurance coverage to ensure eligibility for services.
- Processed and renewed prior authorizations, facilitating timely access to patient services
- Handled release of information requests, adhering to policy and maintaining confidentiality
Cash Poster/Billing Specialist
Milwaukee Center for Independence
Milwaukee, WI
04.2016 - 06.2017
- Posted, reconciled, and applied cash receipts promptly to maintain cash flow
- Submitted billing claims to funding sources, ensuring accurate revenue recognition in accounting
- Evaluated accounts receivable balances, facilitating effective collection and rebill processes
Medicaid Billing Specialist
Next Door Foundation
Milwaukee, WI
01.2015 - 02.2016
- Processed Medicaid claims for services provided by Parent Educators, ensuring timely reimbursement and compliance
- Posted and reconciled payments, resolving discrepancies and ensuring prompt follow-up on non-payments to maintain cash flow
- Reviewed forward health updates and communicated changes to affected staff and managers
- Prepared monthly and quarterly revenue reports for management, providing insights into financial performance and aiding strategic decision-making
Benefits Case Manager
Wisconsin Community Services
Milwaukee, WI
10.2011 - 02.2014
- Supervised eligibility processes for Foodshare, healthcare, Social Security benefits, and energy assistance, optimizing access for clients
- Managed tracking and ordering of replacement cards for Medicare, Medicaid, and Foodshare, facilitating uninterrupted access to benefits.
- Documented benefit entitlements for 400+ disabled clientele, ensuring accuracy and timeliness in records management
Education
CPC- Certified Professional Coder -
AAPC (Healthcare)
Salt Lake City, UT03-2022
Associate of Applied Science - Medical Administrative Assistant, (Medical Billing and Coding)
& Stratton College
Glendale, WI05-2019
Skills
- Medical billing expertise
- Claim adjudication
- EOB review
- ERA posting
- HCPCS level 2 code proficiency
- Medical terminology
- Compliance with HIPAA standards
- Claims adjudication
Timeline
Medical coder and HCC Risk Adjustment Coder, AAPC Externship
Healthcare Inspired, LLC
06.2025 - 09.2025
Medical Billing Specialist/Follow Up/Billing Coordinator
Milwaukee County Behavioral Health Division
01.2019 - Current
Medical Records Assistant
Anew Home Healthcare Services
07.2018 - 01.2019
Cash Poster/Billing Specialist
Milwaukee Center for Independence
04.2016 - 06.2017
Medicaid Billing Specialist
Next Door Foundation
01.2015 - 02.2016
Benefits Case Manager
Wisconsin Community Services
10.2011 - 02.2014
CPC- Certified Professional Coder -
AAPC (Healthcare)
Associate of Applied Science - Medical Administrative Assistant, (Medical Billing and Coding)
& Stratton College