Amy Jones

• Provided primary customer support to internal and external customers in fast-paced environment.
• Troubleshot and resolved online ordering issues and concerns to promote seamless ordering process for customers.
• Answered live online chats to give quick answers and solve problems faster.
• Met all customer call guidelines including service levels, handle time and productivity.
• Answered phone with friendly greeting to create positive inbound calling experience for customers.

• Helped customers place orders, explained menu items and suggested appropriate options for food allergy concerns.
• Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints.

• Chose optimum curriculum for each class and devised creative daily lesson plans to meet requirements and needs of different learners.

• Educated students in foundational concepts such as shapes, numbers and letters.
• Promoted physical, academic and social development by implementing diverse classroom and outside activities.

Manage team of 15-25 collection account managers and security representative.

Responsible for all scheduling, payroll, and personal leave issues for associates

Coaching and development of new and existing associate.

Resolved escalated customer situations and executive complaints

Customer service and collections on lease accounts for musical instrument.

Direct customer service contact at point of sale.

Responsible for operating switchboard phone and directing calls to various departments.