Brenda Gudino
San Antonio,TX
Summary
Knowledgeable and dedicated customer service professional with extensive experience. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnership and growing businesses.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Acumen Fiscal Agent
Killeen Texas
04.2024 - Current
- Assisted customers in navigating company website and improving overall user experience.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Used technologically relevant digital systems to manage payroll and benefits programs
- Maintained a high level of professionalism when interacting with customers, ensuring positive experiences.
Licensed Health Insurance Agent
Geisinger Health Plan
Killeen, TX
09.2022 - 03.2024
- Built strong relationships with clients through consistent communication and excellent customer service.
- Increased client satisfaction by providing personalized insurance solutions tailored to individual needs.
- Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
- Streamlined the application process for clients, resulting in quicker policy approvals and increased client retention.
- Assisted clients in understanding complex insurance terms and conditions, leading to better decision-making and policy selection.
- Increased client satisfaction by efficiently addressing their insurance needs and providing personalized solutions.
- Enhanced customer retention through effective relationship-building and follow-up strategies.
Customer Service Representative
Omni Interactions
Killeen, TX
10.2021 - 07.2022
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
- Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
- Handled 30+ calls per day to address customer inquiries and concerns.
- Proved successful working within tight deadlines and fast-paced atmosphere
- Developed and implemented performance improvement strategies and plans to promote continuous improvement
Ross Dress For Less
Loss Prevention Specialist
Honolulu, HI
02.2019 - 04.2021
- Managed customer relations and customer service through daily communication and interaction.
- Built strong partnerships by gaining customer trust for implementation of viable loss control strategies.
- Completed loss control surveys for underwriting information and evaluation.
- Prepared reports for clients and underwriters regarding property loss features and recommendations for improvement and future needs.
- Upheld strict security and safety procedures to protect business from financial losses due to theft or careless mismanagement.
H-E-B
Cashier
San Antonio, TX
12.2017 - 09.2018
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Answered questions about store policies and addressed customer concerns.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Trained team members on cash register operation and cash handling.
Education
High School Diploma -
Healy Murphy Center
San Antonio, TX06.2015
Skills
- Honesty
- Good Listening Skills
- Critical Thinking
- Bilingual
- Great Problem Solving Skills
- Good Customer Service Skills
- Great Telephone Etiquette
- Problem Analysis and Resolution
- Consultative Sales
- Call Management
- Integrity
- Outstanding Work Ethic
Languages
English
Full Professional
Spanish
Professional Working
Licenses
- Life, Accident, Health & HMO/ Sate of Texas/ Expires 10/31/2024
Timeline
Customer Service Representative
Acumen Fiscal Agent
04.2024 - Current
Licensed Health Insurance Agent
Geisinger Health Plan
09.2022 - 03.2024
Customer Service Representative
Omni Interactions
10.2021 - 07.2022
Ross Dress For Less
Loss Prevention Specialist
02.2019 - 04.2021
H-E-B
Cashier
12.2017 - 09.2018
High School Diploma -
Healy Murphy Center