Hi, I’m
Amy Joyner
Columbia,sc
Summary
Dedicated Medical Assistant skilled in
technical, clerical and patient support. Strong ability to communicate clearly and
effectively
to patients and staff.
Overview
20
years of professional experience
1
Certification
Work History
Conduent Columbia , SC
Customer Service Call Center Supervisor
10.2018 - Current
Job overview
- Gained strong leadership skills by managing projects from start to finish.
- Proved successful working within tight deadlines and a fast-paced environment.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Strengthened communication skills through regular interactions with others.
- Worked effectively in fast-paced environments.
- Identified issues, analyzed information and provided solutions to problems.
- Paid attention to detail while completing assignments.
- Gained extensive knowledge in data entry, analysis and reporting.
- Managed time efficiently in order to complete all tasks within deadlines.
- Ensure everyone gets into the systems efficiently.
- Help with deskside support and fixing any issue that report to IT.
- Assistant with taking calls to help meet the SLA as necessary and remain proficient.
- Attend to individual with high after call work times.
- Provide QA/Performance feedback to individual agents as well as additional task creation Error feedback.
- Answer agent questions to make sure they can perform their job and document questions and submit to training or Management for consolidation and potential remediation.
- Work tasks to help meet tasks goals.
- Help with break and lunch schedule adherence and attendance.
- Take Supervisor calls
- Share daily tips and reinforcements
- Oversee the on-the-job training for all new hires and work with mentors to prepare and debrief after training sessions.
- Make sure there is always floor coverage.
- Work in multiple system platforms to include MEDS, CURAMS, ONBASE, CCM AND PATHOS to help resolve issues.
- Send claims over to state for research.
- Remain open-minded to change and demonstrate flexibility.
- Meet attendance, performance, and productivity standards set by the Business Office as well as direct supervisors.
- coach over 30 staff members on customer service skills
- Responds to telephone inquiries and complaints using standard scripts and procedures.
- Gathers information, research/resolves inquiries and logs customer calls.
- Communicates appropriate options for resolution in a timely manner.
- Informs customers about services available and assesses customer needs.
- Prepares standard reports to track workload, response time and quality of input.
Palmetto Health Richland Columbia, SC
Patient Care Technician
12.2015 - 12.2016
Job overview
- Take vital signs and collect specimen.
- Observe and report any changes in patient condition.
- Assist with personal cleanliness, oral hygiene, making beds and straightening rooms.
- Setup apparatus and monitor intake/output of patients.
- Transport patients to other departments and operation unit of the hospital.
- Distribute patient education materials.
- Maintain current patient information on tracking system.
- answering telephones, billing, filing and admitting patients.
Waverly Women Health Centercolumbia, SC
Medical Assistant
09.2007 - 11.2007
Job overview
- Completed 180 hours of externship.
- Assist seven MDs as well as PA and RN in ensuring optimal patient care by helping with examinations and procedures Set-up trays and exam rooms; room patients; Demonstrated proficiency in taking patient medical histories and vital signs, as well as in various diagnostic procedures and ancillary tests; call in prescriptions to pharmacies; patient call-backs Give medications/immunizations as ordered per route (i.e.
- Intramuscular, subcutaneous, and sub-dermal);Collected patient blood samples in a safe, sanitary manner for diagnostic testing Ensured the cleanliness, sanitation and maintenance of all facilities, exam rooms and equipment.
USC Custodial ServiceColumbia, SC
Building and Ground Specialist
01.2006 - 11.2007
Job overview
- Maintain cleanliness of the bathrooms and classrooms.
- Maintain hallways and floors.
TeletechColumbia, SC
Customer Service Representative
10.2012 - 02.2013
Job overview
- Respond to telephone inquiries, providing quality service to customers and associates inquiring about the availability of products or status of orders.
- Listen attentively to caller needs to ensure a positive customer experience.
- Access electronic and paper cataloging systems to look up product information and availability.
- Strive for quick complaint resolution; commended by supervisor for the ability to resolve problems on the first call and avoid escalation of issues.
- Excel within a service-oriented company, demonstrating a talent for communicating effectively with customers from diverse backgrounds.
Pontiac FoodsElgin, SC
Labeler Operator
01.2008 - 01.2011
Job overview
- Roll, fold and put labels in the magazine.
- Checking for hole, leaks, seals, open bottles, code dates and discolored labels.
- Using prism to check inventory of scheduled items.
- Operating a pallet jack to remove finished labels.
- Did rework to keep production current.
- Sweeping, vacuuming the lines, and wiping them down when necessary.
Johnson Food ServiceColumbia, SC
Dinning facility Associate
06.2004 - 06.2005
Job overview
- Cleaned and maintained cooking area.
- Washed dishes and cleaned work area, tables, cabinets and ovens.
- Assembled and served food items to soldiers and drill sergeants.
Education
Master's
University Overview
Human Service Counseling, present Unit Secretary, 2016 Patient Care Technician, 2015 Phlebotomy, 2015 EKG, 2015 Cardiac Care, 2014 Nursing Assistant
2014
University Overview
Certified Nursing Assistant (CNA), 2015
Medical Terminology, 2014
Basic Patient Care
2013
University Overview
Bachelor of Art Degree from Human service
2013
University Overview
Human service
Associate of science degree from Human Service
2012
University Overview
Human Service
Associate Applied Science degree
University Overview
Medical Assistant (MA), 2007
Registered Certified Medical Assistant (RCMA), 2012
Certified in First Aid & CPR
Present
University Overview
Columbia High School
High School Diploma
2002
University Overview
Skills
Skills
Basic, billing, CNA, cooking, Counseling, CPR, EKG, filing, First Aid, immunizations, inventory, MA, materials, Medical Terminology, Access, Excel, Nursing, oral hygiene, pallet jack, Patient Care, Phlebotomy, prism, quality, quick, collect specimen, supervisor, tables, Technician, telephone, telephones, vital signs, Take vital signsSkills
- Mastery of OB/GYN care
- Healthcare billing proficiency
- Strong medical ethic
- Practiced inpatient and outpatient caregiver
- Talent in obtaining/charting vital signs
- Patient positioning understanding
- Abides by infection control standards
- Competency in procedure development
- Drug administration trained
- Strong clinical judgment
Computerized charting specialist- Extensive medical terminology knowledge
- Wound cleaning/care ability
- Blood Withdrawal
- CPR/BLS certified
- Disease specialization proficiency
- Patient/family focused
- Medical instrument sterilization mastery
Certification
AHA
Healthcare Provider CPR Certification
Registered Certified Medical Assistant
Certified Nursing Assistant
Interests
Perfect Attendance
Treasurer of the Medical Student Association (MSA)
Volunteer in the Health Hoops for Asthma Kids
Additional Information
Additional Information
- Award & Affiliations Perfect Attendance Treasurer of the Medical Student Association (MSA) Volunteer in the Health Hoops for Asthma Kids.
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Timeline
Customer Service Call Center Supervisor
Conduent
10.2018 - Current
Patient Care Technician
Palmetto Health Richland
12.2015 - 12.2016
Customer Service Representative
Teletech
10.2012 - 02.2013
Labeler Operator
Pontiac Foods
01.2008 - 01.2011
Medical Assistant
Waverly Women Health Center
09.2007 - 11.2007
Building and Ground Specialist
USC Custodial Service
01.2006 - 11.2007
Dinning facility Associate
Johnson Food Service
06.2004 - 06.2005
Master's
Human Service Counseling, present Unit Secretary, 2016 Patient Care Technician, 2015 Phlebotomy, 2015 EKG, 2015 Cardiac Care, 2014 Nursing Assistant
Certified Nursing Assistant (CNA), 2015
Medical Terminology, 2014
Basic Patient Care
Bachelor of Art Degree from Human service
Associate of science degree from Human Service
Associate Applied Science degree
Medical Assistant (MA), 2007
Registered Certified Medical Assistant (RCMA), 2012
Certified in First Aid & CPR
Columbia High School
High School Diploma