Amy Kasopsky
Audubon, Pennsylvania, United States
Summary
Highly motivated and detail-oriented professional with over 20 years of experience in customer service and 7 years in the mental health field. Possesses strong interpersonal skills and a genuine passion for providing exceptional service. Proven ability to build rapport, handle sensitive information discreetly, and ensure adherence to HIPAA regulations. Eager to leverage diverse skills and learn new processes to excel as a valuable asset to your organization
Overview
23
23
years of professional experience
1
1
Certification
Work History
Senior Day Program Direct Support Professional / Caregiver
Access Services
03.2024 - Current
- Ensured a safe and supportive environment for senior clients by adhering to safety protocols, administering medications, and addressing any emergencies or crisis situations effectively.
- Monitored and documented clients' progress and behavior, communicating observations to healthcare professionals and family members as needed.
- Collaborated with multidisciplinary team members to create and implement personalized care strategies for senior clients with special needs and medical conditions.
- Facilitated recreational activities and therapeutic programming to engage seniors in social interaction and cognitive stimulation.
- Managed a caseload of senior clients, providing individualized care plans and assisting with daily living activities to promote independence and quality of life.
Lead Psychiatric Rehabilitation Practitioner
Access Services
10.2017 - 03.2024
- Successfully lead a team of psychiatric rehabilitation practitioners, providing guidance, support, and mentorship to ensure high-quality service delivery
- Complete thorough assessments to identify individuals strengths, needs and barriers.
- Formulated individualized recovery plan based upon an individuals desired goals.
- Coordinate with team to provide competent care for persons served
- Support individuals' progress and make necessary updates to recovery plans according to regulations
- Collaborate with community resources to support individuals' need to connect with community
- Conduct group sessions focusing on skill building, wellness tools, and community connection
- Participate in ongoing professional development and training.
- Support individuals in crisis planning.
- Collaborated with interdisciplinary teams, including psychiatrists, psychologists, social workers, and nurses, to ensure integrated and holistic care for clients
- Maintained accurate and up-to-date documentation of progress, program outcomes, and compliance with regulatory requirements
Peer Support Warm Line
Access services
04.2017 - 10.2017
- Provided support and assistance to individuals living in Montgomery County
- Offered empathetic and nonjudgmental listening to callers
- Participated in ongoing training and professional development to maintain knowledge of mental health resources and interventions
- Documented all calls and maintained accurate and confidential records
- Collaborated with team members to provide comprehensive support to callers
- Demonstrated cultural sensitivity and awareness in interactions with diverse populations
- Followed established protocols and procedures to ensure quality and consistency in services provided
- Actively promoted and advocated for mental health awareness and destigmatization
- Ensured a high level of customer service and professionalism in all interactions with callers.
Showroom and Office Manager
A & E Flooring
07.2002 - 03.2013
- Managed daily operations of showroom and office, including scheduling, inventory management, and customer service
- Oversaw a team of administrative staff, providing coaching and training to improve performance
- Developed and implemented effective sales strategies to increase revenue and meet targets
- Maintained relationships with vendors and negotiated contracts to ensure cost effective purchasing of products
- Implemented and maintained efficient office systems and procedures to improve productivity and organization
- Resolved customer complaints and inquiries in a timely and professional manner
- Provided excellent customer service skills
Education
High School Diploma -
Methacton High School
Norristown, Pa.06-1990
Skills
- Active listening
- Communication
- Collaboration
- Problem Solving
- Time management
- Advocacy
- Empathy
- Leadership
- Organization
- Cultural Competence
- Detail Oriented
- Patient
- Team Player
Accomplishments
Passion for Service Access Services March 2022
"Show love and compassion for the people we serve and rejoice when their needs are met."
Certification
Certified Psychiatric Rehabilitation Pennsylvania Psychiatric Rehabilitation Association May 2019
A psychiatric rehabilitation certification, like the Certified Psychiatric Rehabilitation Practitioner (CPRP), is a credential earned by professionals working with individuals living with mental illnesses. It signifies mastery of knowledge, skills, and ethical practices specific to this field. This ensures they can effectively support individuals in their recovery journey by
Promoting independence and self-management
Empowering individuals to achieve their goals
Connecting them to community resources
Providing evidence-based interventions
Advocating for their rights and needs
Certified Peer Specialist Pennsylvania Certification Board October 2017
A credential for individuals with personal, lived experience in their own mental health recovery. By offering insight into the recovery process based on their own experience, peer specialists are able to provide a unique perspective while providing peer support services. This credential is for persons with mental health disorder lived experience. They understand the unique struggles and triumphs individuals might face, and offer compassionate support, practical tools, and unwavering hope.
Interests
Custom Section
Timeline
Senior Day Program Direct Support Professional / Caregiver
Access Services
03.2024 - Current
Lead Psychiatric Rehabilitation Practitioner
Access Services
10.2017 - 03.2024
Peer Support Warm Line
Access services
04.2017 - 10.2017
Showroom and Office Manager
A & E Flooring
07.2002 - 03.2013
High School Diploma -
Methacton High School
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