Amy Kazmierski
Client Services Representative
Kenosha,WI
Summary
Experienced with client relations, effectively addressing and resolving client concerns. Utilizes strong communication skills and client-focused mindset. Track record of building and maintaining positive client relationships.
Work History
Client Services Representative
IMS Retail, LLC
04.2017 - Current
- Managing client inquiries by phone, email, online, or in person.
- Maintaining client records.
- Addressing client complaints.
- Establishing and maintaining relationships with clients.
- Opening client accounts and processing transactions.
- Updating clients on campaigns or projects.
- Process credit memos for clients.
- Make outgoing calls for invoice payments.
- Assisting customers navigate the website.
- Process US and International orders.
Tax Processor and Auditor
ATC Leasing
09.1999 - 07.2009
- Audited truck driver logs for any rule violations.
- Understand the trucking hours of service rules and regulations.
- Took driver accident and breakdown calls and reports.
- Helped driver's with the breakdown or accident by calling a tow, etc.
- Processed monthly reports for fuel and mileage.
- Processed WI IFTA quarterly taxes for fuel and mileage.
- 2nd in command, I oversaw 4 auditors.
Education
High School Diploma -
06-1996
Skills
- Data entry proficiency
- Call center experience
- Client relationship building
- Strong empathy
- Outbound calling
- Payment processing
- Order processing
- Account management
- Payment reminders
- Teamwork and collaboration
- Customer service
- Problem-solving skills
- Attention to detail
- Multitasking Abilities
- Reliability
- Computer skills
- Data entry
- Product knowledge
- Administrative and office support
Work Preference
Work Type
Full TimeWork Location
On-SiteImportant To Me
Healthcare benefits401k matchCareer advancementPaid time offSimilar Profiles
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