Nicolette Aprea
Relocating To Evansville, Indiana, In December 2024,United States
Summary
Highly organized Client Service Representative possesses strong communication, problem-solving, and multitasking skills. Skilled in building strong relationships with clients and providing quality service.
Overview
6
6
years of professional experience
Work History
Client Services Representative
GoodVets
06.2024 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Ensured accurate record-keeping by updating patient files with medical histories, diagnoses, and prescribed treatments.
- Maintained clean and safe animal living areas.
Sales Associate
Vans Outlet
04.2023 - 03.2024
- Helped customers find specific products, answered questions and offered product advice
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity
- Worked with fellow sales team members to achieve group targets
- Answered product questions with up-to-date knowledge of sales and promotions
- Developed trusting relationships with customers by making personal connections
- Assessed customer needs to provide assistance and information on product features
- Sold various products by explaining unique features and educating customers on proper application or usage
- Collected payments and provided accurate change.
Customer Service Representative
Alorica Inc. Official Page
05.2020 - 03.2023
- Evaluated customer account information to assess current issues and determine potential solutions
- Reviewed account and service histories to identify trends and issues
- Consulted with customers to determine best methods to resolve service and billing issues
- Escalated customer concerns, store issues and inventory requirements to supervisors
- Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations
- Asked probing questions to determine service needs and accurately input information into electronic systems.
Mobile Expert
T-Mobile
10.2020 - 09.2022
- Welcomed guests and asked open-ended questions to best determine which products would meet needs
- Explained latest promotions, sales incentives and offerings to promote savings and drive sales
- Encouraged customers to consider purchasing accessories and warranties, resulting in successful upselling and cross-selling
- Demonstrated and sold mobile devices to guests, showcasing latest product features and capabilities
- Answered guest questions and walked through features of wireless devices to resolve confusion about device features
- Used on-site computer systems to access figures and documentation associated with available service plans
- Listened to customer needs, chose appropriate products and spent time explaining each item's functions and features
- Assisted customers both in person and by phone, answering questions about different products
- Diagnosed issues with cell phone performance, technical operations and specific applications
- Educated customers on plan and carrier options with details
- Set up and activated devices to work on
- Called potential clients to follow up on purchase and contracts.
Seasonal Sales Associate
Spirit Halloween
07.2021 - 11.2021
- Created attractive merchandise displays with strategic product placement that pulled customers into the store and maximized purchases
- Greeted customers in-store per day, responding to inquiries, helping with purchase decisions, and providing exceptional customer service
- Helped build store such as heavy lifting metal walls and connecting them to each other to get merchandise displayed
- Built rapport with customers by offering friendly, knowledgeable, and supportive customer service.
Seasonal Sales Associate
GameStop
11.2018 - 01.2019
- Initiated friendly conversation with each customer to determine level of assistance required
- Bagged, wrapped and packaged purchases according to customer needs
- Provided every customer with professional and polite support for sales and service needs
- Maintained current store, product and promotional knowledge to drive consistent sales
- Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items
- Arranged merchandise for display to highlight new styles, attract customers and enhance sales
- Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy
- Maintained assigned area to store standards by setting up and monitoring accurate ad signage and correct merchandise placement
- Assisted in strategic planning and setup of merchandise displays to promote target products and attract customer traffic
- Calculated pricing, scanned tags, applied discounts, collected payment and offered receipts to process transactions
- Handled price checks, merchandise transfers and fitting room returns to keep store orderly and efficient
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention
- Drove sales by successfully employing strategies such as up selling and cross-selling
- Assisted in ringing up sales at registers and bagging merchandise
- Maintained friendly, outgoing personality to promote positive work environment and build customer loyalty.
Education
High School Diploma -
Penn Foster High School
Scranton, PA06.2014
No Degree - Veterinary Assistant
Penn Foster College
Scottsdale, AZ03.2024
Skills
- Strong empathy
- Client Relationship Building
- Call center experience
- Data entry proficiency
- Customer Support
- Client Support
- Payment Processing
- Teamwork and Collaboration
- Attention to Detail
- Time Management
- Problem-Solving
- Customer Service
- Multitasking
- Reliability
- Excellent Communication
- Computer Skills
- Data Entry
- Written Communication
Timeline
Client Services Representative
GoodVets
06.2024 - Current
Sales Associate
Vans Outlet
04.2023 - 03.2024
Seasonal Sales Associate
Spirit Halloween
07.2021 - 11.2021
Mobile Expert
T-Mobile
10.2020 - 09.2022
Customer Service Representative
Alorica Inc. Official Page
05.2020 - 03.2023
Seasonal Sales Associate
GameStop
11.2018 - 01.2019
High School Diploma -
Penn Foster High School
No Degree - Veterinary Assistant
Penn Foster College