AMY KEEFE
North Canton
Summary
Confident and experienced travel agency owner and educator, committed to working with teams and individuals to provide expert sales, processes, and follow-through that yield profitable results. Appreciated for insightful consultative solutions that contribute to successful operations and manifest an undeniable return on investment. Recognized by colleagues for attention to detail, team-oriented collaboration, and exceptional communications.
Overview
11
11
years of professional experience
Work History
Travel Agent
Travel Agency Owner
North Canton
01.2020 - Current
- Collaborated with suppliers to secure best rates for clients.
- Resolved customer inquiries and complaints effectively and efficiently.
- Maintained up-to-date knowledge of travel regulations and industry trends.
- Processed payments and managed client accounts with accuracy.
- Educated clients on travel insurance options and benefits.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Boosted sale of hotel, car, and tour packages by many%.
- Organized presentations, meetings and promotional events to secure business from prospective clients.
- Excelled in high volume, customer-oriented environment to address needs of various clients concurrently.
- Organized special events related to travel sales activities such as promotional campaigns or trade shows.
- Solved customer complaints promptly and efficiently in order to ensure a positive experience.
- Provided training and guidance to junior recruiters on best practices.
- Developed and maintained candidate sourcing strategies using various platforms.
Dental Hygienist
Hunsicker Family Dental
Tallmadge
01.2019 - Current
- Provided comprehensive dental hygiene services to diverse patient populations.
- Assisted dentists in developing personalized treatment plans for optimal patient outcomes.
- Maintained accurate patient records and documentation in compliance with regulations.
- Trained and mentored junior staff on best practices in dental hygiene procedures.
- Processed dental insurance claims efficiently to enhance workflow productivity.
- Studied advanced dental hygiene methods through continuing education coursework.
- Utilized productivity software to manage appointments and streamline operations.
- Efficient in dental terminology
Dental Hygienist
Robert Sturkey, DDS
Fairlawn
01.2015 - Current
Education
Associate of Science - Dental Hygiene
Stark State College
Canton, OH05-2015
Skills
- Resilience
- Coachable
- Relationship building
- Motivation
- Ambition
- Curiosity
- Data analysis
- Discipline
- Critical thinking
- Dependability
- Loyalty
- Ethics
- Booking software proficiency
- Sales strategy development
- Payment processing
- Supplier negotiation
- Customer relationship management
- Complaint resolution
Licensure Training
- OH Dental Hygiene License
- Travel Agent Certification
- The Travel Institute Training
- CPR for Healthcare Provider Certification
- OSHA and HIPAA Trained
Top Attributes
- Creative Problem Solver
- Energetic and Positive
- Solution-Focused Client Care
- Collaborative Team Player
- Communication Skills
Career Achievements
- Launched successful independent travel agency during off hours, learning how to perform a wide range of digital and in-person marketing functions
- Top performing travel agency owner in Ohio
- Working as dental hygienist working on building patient/client relationships
Timeline
Travel Agent
Travel Agency Owner
01.2020 - Current
Dental Hygienist
Hunsicker Family Dental
01.2019 - Current
Dental Hygienist
Robert Sturkey, DDS
01.2015 - Current
Associate of Science - Dental Hygiene
Stark State College