Summary
Overview
Work History
Education
Skills
Timeline
CustomerServiceRepresentative

Marianella Perez

Miami,FL

Summary

Original Travel Agent with over 4 years of experience excelling at prioritizing, completing multiple tasks simultaneously and following through to achieve project goals. Punctual self-starter with unprecedented skills in sales and customer service. Bilingual travel agent adept at building lasting client relationships. Sales-oriented personality committed to working with successful team. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Travel Agent position. Ready to help team achieve company goals.

Overview

8
8
years of professional experience
4
4
years of post-secondary education

Work History

Travel Agent

Bueno Incorporated
Miami, FL
04.2019 - Current
  • Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
  • Arranged travel accommodations for groups, couples, executives and special needs clients.
  • Responded to clients' questions, issues and complaints and implemented appropriate solutions.
  • Responded to clients' questions, issues, and complaints and found appropriate solutions when needed.
  • Managed administrative functions such as billing, expense and commission tracking.
  • Set up flights, hotels and ground transportation for individuals and groups.
  • Provided essential information and paperwork to travelers.
  • Managed over 40 customer calls per day. Icreased sales by 10%.

Salesperson

Pc Center
Miami, FL
05.2017 - 03.2019
  • Worked to build relationships with customers and built potential for additional sales.
  • Offered each customer top-notch, personal service to boost sales and customer satisfaction.
  • Listened to clients and introduced solutions to satisfy business and personal needs.
  • Improved customer service and telecommunication skills to build lasting relationships.s.

Certified Zumba Instructor

Phyisical Spa
Maracaibo, Zulia
01.2015 - 01.2016
  • Greeted incoming students and answered questions to offer welcoming atmosphere.
  • Created unique choreography for classes.
  • Provided tips on course safety and watched students for signs of fatigue and injury.
  • Kept class areas clean, neat and free of distractions.
  • Motivated clients to achieve their personal fitness goals through developing and modifying routines.
  • Cultivated positive relationships with participants by interacting with group during fitness classes.

News Reporter

TLN TV
Maracaibo , Zulia
02.2011 - 01.2013
  • Interviewed individuals from all walks of life and all cultures for breaking news stories.
  • Researched and produced daily news reports.
  • Presented news by researching, developing and covering field news events.
  • Monitored breaking news for information on incidents, events and topics of interest to quickly assign coverage to staff.
  • Collected data from various sources to determine facts and opinions and fashioned into cohesive story for television or radio broadcast.
  • Planned news schedule to include adequate coverage across current events, politics, lifestyle, and sports segments.
  • Supported design team by helping develop layouts and collaborating with production professionals to create publications.
  • Planned for coverage of large events by assigning reporters and photographers.
  • Introduced content regarding local news, sports and weather in accordance with program outline.
  • Cultivated long-term relationships with individuals in public relations field through exceptional communication and interpersonal skills.

Education

Social Communication - Journalism

Urbe University
Miami, FL
2006.09 - 2010.09

Skills

Bilingual (Spanish and english intermediate level)

  • Computer proficiency
  • Leadership experience
  • Communication skills
  • Critical thinking and problem solving
  • Teamwork and collaboration
  • Professionalism and strong work ethic
  • Oral and written communications skills
  • Leadership
  • Positive attitude Being calm and cheerful when things go wrong
  • Communication Listen and say information clearly when I speak or write
  • Teamwork
  • Self-management
  • Willingness to learn
  • Thinking skills (problem solving and decision making)
  • Resilience
  • Self-Motivated

Timeline

Travel Agent

Bueno Incorporated
04.2019 - Current

Salesperson

Pc Center
05.2017 - 03.2019

Certified Zumba Instructor

Phyisical Spa
01.2015 - 01.2016

News Reporter

TLN TV
02.2011 - 01.2013

Social Communication - Journalism

Urbe University
2006.09 - 2010.09

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Marianella Perez