Anna Senka
Aurora,IL
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Travel Agent
Tickets confirmed inc.
Long Grove, IL
06.2022 - Current
- Tracked client travel preferences and history to provide tailored travel advice.
- Conducted destination research to offer clients insightful travel advice and recommendations.
- Evaluated customer feedback forms following completion of trips; used data to improve quality of services offered.
- Mitigated financial discrepancies, accurately collecting customer fees, managing refunds, and providing accurate travel documentation.
- Conducted research on new destinations and attractions which may be attractive to potential travelers.
- Negotiated competitive rates with travel suppliers to ensure the best deals for clients.
- Organized flights, insurance, and accommodations for travelers according to their preferences.
- Ensured all reservations were accurately documented in agency's system prior to client departure date.
- Explained benefits of purchasing travel insurance with clients.
- Managed travel documentation, ensuring all necessary passports and visas were obtained in a timely manner.
- Coordinated ground transportation to and from accommodations for clients.
- Stayed up to date on travel industry, policies and restrictions.
- Developed personalized travel itineraries based on clients' preferences and budget.
- Conducted travel seminars and presentations to educate clients on new destinations and travel tips.
- Responded immediately to clients' questions, issues, and complaints, and found effective solutions when required.
- Maintained relationships with travel partners and vendors.
- Completed ongoing training with company and travel partners.
- Monitored trends in tourism industry; updated promotional material accordingly.
Owner
Senka Craft Factory
03.2018 - Current
- Implemented search engine optimization techniques to improve organic rankings on search engines such as Google.
- Promoted business on social media platforms to maximize brand identity and generate revenue.
- Calculated revenue, sales and expenses using financial accounting or spreadsheet software.
- Resolved customer concerns and answered questions quickly to maximize satisfaction.
- Enhanced operational performance by developing effective business strategies, systems and procedures.
- Worked with vendors and supply distributors to negotiate bulk discounts.
- Handled all aspects of business, including accounting, purchasing and web design.
- Composed descriptions of merchandise for posting to online storefronts, auction sites or other shopping websites.
- Developed and implemented successful sales strategies to meet business goals.
- Set pricing structures according to market analytics and emerging trends.
- Composed images of products using video or still cameras, lighting equipment and editing software.
- Organized events at local craft fairs in order to promote the shop's items directly to consumers.
- Handled customer service requests including returns and exchanges and refunds.
Clinical Externship
Quest diagnostics
Aurora, IL
12.2024 - 12.2024
- Performed venipuncture on patients of all ages according to established protocols.
- Identified best veins for blood draws, avoiding unnecessary venipunctures.
- Counseled patients to ease fears, explain procedures, and enhance cooperation during blood draws.
- Centrifuged blood specimens in test tubes and capillary tubes to separate cells and sediment from blood serum.
- Labeled blood vials with critical information like time of collection, date and patient name.
- Observed patient for unusual reactions or events to take appropriate action under established guidelines.
- Obtained variety of blood samples through venipuncture or capillary puncture using syringes, butterfly needles and straight needles.
- Enforced infection control and sharps disposal procedures to protect patients, co-workers and self.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Educated patients on specimen collection procedures and post-draw care.
- Assessed patient needs prior to specimen collection and provided comfort measures during the process.
- Followed infection control policies and procedures to ensure a safe environment for patients and staff.
- Maintained fully-stocked phlebotomy cart, carrier and station.
- Adhered to all healthcare regulations, including HIPAA and OSHA standards.
- Promoted blood specimen integrity for laboratory testing using accurate selection of collection tubes and correct technique.
Travel Agent
Cosmos Travel inc.
Burbank, IL
03.2019 - 06.2022
- Taking calls, emails, scheduling customers for in person consultation
- Looking for vacation packages and plane tickets for customers and working with them during booking process
- Following up after the trip to ensure customer satisfaction
- Making complaints on clients’ behalf if there were issues during the trip
Housekeeping
04.2013 - 02.2019
- Company Overview: Self employed
- Self employed
General Operative and later Office Clerk
APEM Components
, England
03.2010 - 02.2013
- Production
- Supervising other employees on assigned tasks
- Assigning work based on orders and deadlines
- Quality control
- Data entry
- Assisting sales team with customer relations
Property Caretaker
Lets Unlimited
, England
06.2008 - 08.2009
- Facilitated the move-in and move-out process for tenants, including inspections and cleaning.
- Notified managers of repair needs or additions to building operating systems.
- Performed regular inspections of properties prior to guest arrivals to ensure safety standards were met.
- Advised guests on attractions in the local area based on their interests.
- Responded to and resolved guest issues or complaints.
- Oversaw maintenance, appearance and performance of company vehicles.
- Completed day-to-day duties accurately and efficiently.
- Managed inventory and supplies to ensure materials were available when needed.
Bartender/Waitress
Pretekst music club
, Poland
03.2006 - 03.2007
- Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
- Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
- Monitored bar inventory and promptly restocked low items before depletion.
- Adhered to state regulations regarding serving alcohol responsibly.
- Carefully inspected identification of customers to verify age requirements for purchase of alcohol.
- Cleansed glasses with sanitizing solution after each use.
- Maintained inventory of liquor, beer, wine, and other beverage items.
- Managed bar area, cocktail design and menu and handled inventory, regulation compliance, and customer relationships.
- Worked in close collaboration with team members to ensure customers received high-quality service.
- Kept track of bar tabs and transferred open tabs to dining area for wait staff.
- Provided drink suggestions to customers based on their preferences.
- Assisted in setting up the bar for service shift.
- Stayed up-to-date on latest mixology trends, bar equipment, and sanitation standards.
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
Education
Phlebotomy Technician -
Chicago School of Phlebotomy
Naperville, IL12.2024
NCFE level 2 - Digital Photography
Aylesbury College
06.2012
Hairdressing course -
Tarnowskie Centrum Edukacji
Tarnow, Poland06.2005
High school -
1 Liceum ogolnoksztalcace im. Kazimierza Brodzinskiego
Tarnow, Poland06.2004
Skills
- Bilingual, Polish and English
- Customer service
- Computer knowledge
- Employee management
- Attention to detail
- Telephone etiquette
- Goal-oriented mindset
- Administrative tasks
- Problem-solving
- Quick learner
- Workflow optimization
Personal Information
Date of Birth: 06/29/88
Certification
- Certified Phlebotomy Technician
Languages
English
Full Professional
Polish
Native/ Bilingual
References
References available upon request.
Timeline
Clinical Externship
Quest diagnostics
12.2024 - 12.2024
Travel Agent
Tickets confirmed inc.
06.2022 - Current
Travel Agent
Cosmos Travel inc.
03.2019 - 06.2022
Owner
Senka Craft Factory
03.2018 - Current
Housekeeping
04.2013 - 02.2019
General Operative and later Office Clerk
APEM Components
03.2010 - 02.2013
Property Caretaker
Lets Unlimited
06.2008 - 08.2009
Bartender/Waitress
Pretekst music club
03.2006 - 03.2007
Phlebotomy Technician -
Chicago School of Phlebotomy
NCFE level 2 - Digital Photography
Aylesbury College
Hairdressing course -
Tarnowskie Centrum Edukacji
High school -
1 Liceum ogolnoksztalcace im. Kazimierza Brodzinskiego
Similar Profiles
Nina AlfordNina Alford
Creative Director & Brand Ambassador at Kill ConfirmedCreative Director & Brand Ambassador at Kill Confirmed
Deborah JenkinsDeborah Jenkins
Requisition Specialist/Program Coordinator at Confirmed Government SolutionsRequisition Specialist/Program Coordinator at Confirmed Government Solutions
Taylor MantzTaylor Mantz
Concierge at Maui Tickets for LessConcierge at Maui Tickets for Less
Bailey SkrockiBailey Skrocki
Lead Server/Bartender/Host/Trainer at The Melting PotLead Server/Bartender/Host/Trainer at The Melting Pot
Silvia HernandezSilvia Hernandez
Office Administrative Assistant at Global Exterior ExpertsOffice Administrative Assistant at Global Exterior Experts