Amy Keith
Whitman Medical Practice
PLATTSBURGH,NY
27
years of professional experience
Experienced with office administration, including managing daily operations and ensuring smooth workflows. Utilizes organizational and leadership skills to maintain efficiency and support team productivity. Knowledge of office software, scheduling, and resource allocation to drive operational success.
Work History
Office Manager
1 Year 9 Months- Managed daily office operations to ensure smooth workflow and efficiency.
- Implemented office policies and procedures, improving organizational effectiveness.
- Coordinated appointment scheduling and patient communications to enhance service delivery.
- Maintained accurate patient records using electronic health record (EHR) systems.
- Assisted in financial management tasks, including invoicing and budgeting support.
- Oversaw supply inventory management, ensuring timely procurement of medical supplies.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitioning and stocking and shipment receiving.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
- Developed comprehensive policy manuals outlining procedures and guidelines, contributing to a well-organized workplace culture.
- Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.
- Managed scheduling and coordination of all office meetings to ensure smooth operations and minimal conflicts.
- Streamlined document handling and processing, reducing turnaround time for client inquiries and requests.
- Provided backup to front desk to step in to assist with various tasks whenever the employee was absent or at lunch.
- Completed bi-weekly payroll for [10] employees.
- Managed supervisor itinerary and appointments and streamlined scheduling procedures.
- Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
Office Coordinator
15 Years 9 Months- Coordinated office operations to streamline patient scheduling and improve workflow efficiency.
- Managed communication between departments to ensure timely resolution of patient inquiries and issues.
- Implemented electronic filing systems, enhancing document retrieval speed and accuracy.
- Developed training materials for new staff, promoting best practices in administrative procedures.
- Provided administrative support to staff members, assisting with daily tasks as needed to promote productivity across the organization.
- Tracked records, filed documents, and maintained communication between clients to manage office activities.
- Served as a point of contact for clients visiting the office, providing exceptional customer service that led to increased client retention rates.
- Maintained strict confidentiality of sensitive information, upholding the highest level of professionalism at all times.
- Managed office activities by maintaining communication between clients, tracking records, and filing all documents.
- Contributed to company growth by consistently looking for ways to improve office processes and maximize efficiency.
- Coordinated company events, fostering team building and boosting overall morale.
Lab Assistant
9 Years- Assisted in training new staff on laboratory procedures and best practices.
- Managed specimen sample handling, receiving, storage and inventory.
- Prepared samples for analysis by performing complex sample preparation tasks.
- Participated in lab meetings and project presentations.
- Logged samples correctly into computerized tracking system.
- Enhanced laboratory efficiency by maintaining and organizing equipment, supplies, and samples.
- Prepared samples for centrifugation, aliquoting and preserving sample integrity.
- Assisted with support duties such as filling products, labeling products, testing samples and taking inventory.
- Demonstrated competence in collecting lab samples for testing.
- Demonstrated flexibility working in a fast-paced and ever-changing environment.
- Prepared specimens for testing and analysis.
Education
High School Diploma
Skills
Office management
Office administration
Organizational skills
Multitasking and organization
Time management
Verbal communication
Customer service
Effective communication
Excellent communication
Active listening
Team collaboration
Goal development
Goal setting
Reliability
Timeline
Office Manager
Whitman Medical Practice
11.2024 - CurrentRead More
Office Coordinator
Champlain Valley Physicians Hospital Cancer Center
02.2009 - 11.2024Read More
Lab Assistant
Champlain Valley Physicians Hospital
02.2000 - 02.2009Read More
Beekmantown Central School
High School Diploma
Read More