Amy Khedaroo
Schenectady,NY
Summary
N/A
Overview
1
1
Certification
5
5
years of professional experience
Work History
Retail Sales Associate
Lowes Home Improvment
93 Freemans Bridge Rd, Glenville, NY 12302
06.2026 - Current
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Educated customers on product features and benefits, driving informed purchasing decisions.
- Collaborated with team members to ensure store presentation met merchandising standards.
- Handled customer complaints professionally, resolving issues to maintain satisfaction and loyalty.
- Supported promotional events by setting up displays and engaging customers effectively.
- Contributed to a positive team environment through effective communication and collaboration skills.
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Answered questions about store policies and addressed customer concerns.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
- Collaborated with team members to meet and exceed monthly sales targets consistently.
- Promoted special offers and events by engaging with customers on the sales floor, driving awareness of promotions and boosting sales conversion rates.
- Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
- Consistently met personal sales goals through proactive engagement with customers and upselling techniques when appropriate.
- Increased sales floor efficiency by organizing merchandise and ensuring items were easy to locate.
- Coordinated with stock team to expedite restocking of high-demand items.
- Utilized product knowledge to make recommendations, tailoring suggestions to customer needs.
- Monitored sales trends to advise on restocking, ensuring popular items were always available.
- Managed cash register, ensuring accurate transactions and safeguarding against losses.
- Provided exceptional customer service, leading to repeat store visits and enhanced customer loyalty.
- Used in-store system to locate inventory and place special orders for customers.
- Prioritized helping customers over completing other routine tasks in store.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
PH Trainer
Fedex
900 Rotterdam Industrial Park, Schenectady, NY 123
03.2023 - Current
- Train and onboard new employees in Inbound, Outbound, and Express operations across multiple shifts.
- Demonstrate proper package handling, trailer loading and unloading, scanning procedures, and safe lifting techniques.
- Provide hands-on coaching to help new employees build confidence and meet productivity expectations.
- Shadow managers and assist with daily operations when supervisors are unavailable.
- Monitor trainees’ performance and provide ongoing feedback to ensure they understand FedEx procedures.
- Assist with staffing different work areas based on operational needs.
- Work throughout the facility, including trailers, van lines, towers, unload, load, and sort operations.
- Demonstrate proper trailer loading techniques to maximize space while preventing package damage.
- Verify that packages are handled, scanned, and loaded according to FedEx operational standards.
- Reinforce quality expectations by correcting improper handling and addressing process errors.
- Answer questions and serve as a resource for both new and existing employees.
- Help resolve operational issues quickly to minimize delays and maintain workflow.
- Communicate with managers and team leads regarding employee progress and operational concerns.
- Adapt training methods to different learning styles to help employees succeed.
- Promote a positive, team-oriented work environment while maintaining productivity.
- Reinforce safety policies and ensure employees follow established procedures.
- Support high-volume operations while maintaining accuracy and efficiency.
- Cross-trained in multiple operational areas, allowing flexibility to support changing business needs.
- Maintain professionalism while balancing training responsibilities with daily operational tasks.
- Recognized by management for reliability, leadership, and willingness to support multiple departments.
Package Handler
Fedex
900 Rotterdam Industrial Park, Schenectady, NY 123
12.2022 - 02.2023
- Loaded, unloaded, sorted, and staged packages for timely processing
- Used handheld scanners to scan and load packages throughout the shift.
- Identified damaged, missing, or improperly labeled packages and reported issues to supervisors.
- Followed FedEx safety policies and proper lifting techniques to prevent workplace injuries.
- Worked collaboratively with team members to meet production deadlines during high-volume shifts.
- Maintained a clean, organized, and safe work environment.
- Assisted in different work areas when operational needs changed
- Paid close attention to package labels and destination to help reduce sorting errors
After-School Tutor
John Adams High School
Avon Park, NY
06.2021 - 04.2022
- Assisted students with homework and study skills to improve academic performance
- Developed engaging lesson plans tailored to individual learning styles
- Provided one-on-one tutoring sessions in math, science, and language arts
- Implemented effective time management techniques during tutoring sessions
- Improved students'' overall academic performance by providing one-on-one tutoring in various subjects.
- Boosted students'' confidence in their abilities through positive reinforcement and constructive feedback.
- Created engaging study materials to help reinforce key concepts for better retention.
- Supported students with helpful study habits and exam strategies.
- Supported the development of organizational skills, time management techniques, and study habits among students.
- Planned lessons for allotted time to strengthen weak subjects and build skills.
- Monitored student progress and provided feedback and support.
- Motivated students with accurate feedback and positive reinforcement.
- Developed methods to motivate and engage students in learning.
- Worked closely with students on specific class struggles, closely reviewing materials and assignments to offer targeted help.
Education
Associate of Science - Nutrition Sciences
SCCC
78 Washington Ave, Schenectady, NY 1230507.2026
Associate of Science - Nursing
SUNY Schenectady County Community College
78 Washington Ave, Schenectady, NY 1230507.2026
Skills
- Customer service
- Ability to multitask in high pressure, time sensitive environments
- Coaching and mentoring
- Teamwork
- Problem-solving
- Teamwork and collaboration
- Time management
- Customer assistance
- Customer engagement
- Retail sales
- Reliability and punctuality
- Flexible schedule
- Cash register operation
- Professional appearance
- Store maintenance
- Stocking and receiving
- Phone etiquette
- Customer needs assessment
- Self-checkout assistance
- Customer follow-up
- Verbal and written communication
- Inventory audits
- Account assistance
- Gift card management
- Returns and exchanges
- Positive and professional
- Friendly and helpful
- Attention to detail
- Organization
- Strong communication and interpersonal skills
- Positive customer engagement
- Excellent written and verbal communication
- Employee training
- Warehouse operations
- Express operations
- Package scanning
- Trailer loading & unloading
- Safety compliance
- Cross-training
- Team cooperation
Certification
Tugger operator
Driver license
Timeline
Retail Sales Associate
Lowes Home Improvment
06.2026 - Current
PH Trainer
Fedex
03.2023 - Current
Package Handler
Fedex
12.2022 - 02.2023
After-School Tutor
John Adams High School
06.2021 - 04.2022
Associate of Science - Nutrition Sciences
SCCC
Associate of Science - Nursing
SUNY Schenectady County Community College