Amy Kidwell
San Antonio,TX
Summary
Dynamic and adaptable IT professional with a foundation in help desk and an enthusiasm for cybersecurity. Currently pursuing a BBA in cybersecurity at UTSA, I bring a unique blend of technical expertise and exceptional soft skills to the field. Adaptable, self-motivated, and disciplined, I am eager to leverage my skills and knowledge to contribute effectively to cybersecurity initiatives.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Help Desk Administrator (Tier 2)
Claim Assist Solutions
01.2024 - Current
- Received escalated tickets and applied expertise and soft skills to resolve and de-escalate issues.
- Met with directors to increase communication between departments and help desk
- Assisted in drafting policy for various processes such asset and endpoint management
- Provided support over multiple tenant migrations affecting OKTA, Adobe, O365, and CCure.
Help Desk Technician (Tier 1)
Allcat Claims Service
04.2023 - 01.2024
- Used ticketing systems to manage and process support actions and requests, and ensured the maintenance of excellent notation for future reference in trouble shooting
- Maintained excellent interpersonal relationships with clients, as well as team members
- Installed and configured operating systems and applications
- Created user accounts and assigned permissions
- Managed accounts within OKTA
- Managed users and services within M365
- Interpreted logs and error codes in order to understand work stoppage issues and find a solution
Hairstylist and Salon Owner
Self Employed
11.2016 - Current
- Developed and implemented my own creative vision and brand in order to attract an excited and loyal customer base
- Consulted with customers to assess needs and propose optimal solutions
- Put together realistic budgets based upon costs and fees for successfully operating business.
Education
Bachelor Of Business Administration - Cybersecurity
The University of Texas
San Antonio San Antonio, TX12.2025
Associate Of Applied Science - Information Assurance And Cyber Security
Northwest Vista College
San Antonio, TX05.2023
Associate Of Arts -
Northwest Vista College
San Antonio, TX05.2023
Skills
- CCNA Knowledge
- SaaS
- O365
- Workday
- OKTA
- Endpoint Management
- Wireshark
- Python
- Mimecast
- Command line
- Windows and Linux OS
- Interpersonal skills
Certification
- Occupational Skills Award: CompTIA A+, Linux +, and Network +, Northwest Vista College - May 2023
- Information Assurance and Cyber Security Level I Certificate, Northwest Vista College - May 2023
- Computer Forensics Level I Certificate, Northwest Vista College - May 2023
- Linux Professional Institute Certification Level I, Northwest Vista College - May 2023
Timeline
Help Desk Administrator (Tier 2)
Claim Assist Solutions
01.2024 - Current
Help Desk Technician (Tier 1)
Allcat Claims Service
04.2023 - 01.2024
Hairstylist and Salon Owner
Self Employed
11.2016 - Current
Bachelor Of Business Administration - Cybersecurity
The University of Texas
Associate Of Applied Science - Information Assurance And Cyber Security
Northwest Vista College
Associate Of Arts -
Northwest Vista College