Brock Arnold
Grand Rapids
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm. Brings hands-on experience with Cisco networking equipment, enhancing technical proficiency and reliability.
Overview
4
4
years of professional experience
Work History
IT Systems Support Specialist II
Consumers Credit Union
08.2022 - Current
- Performed technical support and troubleshooting services to optimize system performance.
- Responded to requests-for-service, generating resolution based on knowledge of technical industry.
- Documented support procedures, processes and solutions in centralized systems, enabling user self-service.
- Configured and maintained Cisco switches, documented networking equipment, and performed Layer 2 troubleshooting to ensure optimal network performance.
- Assisted end users with IT-related issues, delivering exceptional support service and ensuring timely resolution of technical problems.
Sales Associate
Under Armour
06.2021 - 05.2022
- Helped customers locate products and checked store system for merchandise at other sites.
- Boosted sales by conferring with customers to evaluate purchase requirements and recommend best-fit company offerings.
- Tracked stock using company inventory management software.
Education
Associate of Science - Network Engineering And Security
Western Governers University
Associate of Applied Science - Network Administration
Grand Rapids Community College
Grand Rapids, MI01-2025
Skills
- Hardware installation
- Hardware configuration
- Technical support
- Information security
- Customer support
- CCNA Knowledge
Personal Information
Title: Student
Actively studying for the CCNA exam
Currently reviewing previous class work in preparation for the CCNA 200-301 exam. Exam is scheduled for July.
Timeline
IT Systems Support Specialist II
Consumers Credit Union
08.2022 - Current
Sales Associate
Under Armour
06.2021 - 05.2022
Associate of Science - Network Engineering And Security
Western Governers University
Associate of Applied Science - Network Administration
Grand Rapids Community College
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