3+ Years of Experience in Teaching - Professional, enthusiastic, and easy-going educator specializing in building rapport with learners, committing to the growth of students while showing up as a positive role model.
4+ Years of Experience in Sales - Results-driven sales professional with experience in extracting customer pain points, call drivers, and triggers to turn shoppers into buyers.
Expert People Skills - Able to connect and find common ground with diverse individuals to create open communication channels so customers feel welcomed, heard, and catered to in every interaction.
Effective Communicator - Leverages sales expertise to effectively communicate with all counterparts and customers.
Customer Centric Professional - Advocate for understanding and solving customer problems to provide the highest level of customer service to each and every customer.
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
8
8
years of professional experience
1
1
Certification
Work History
IT Systems Support Specialist II
FGS
02.2023 - Current
Provided technical support to end users by troubleshooting hardware and software issues.
Configured, deployed, and maintained computer systems in a Windows environment.
Installed operating system updates and security patches.
Assisted in maintaining network infrastructure components such as routers, switches, firewalls, and wireless networks.
Monitored system performance and resolved any issues or errors that occurred.
Performed regular maintenance of servers and workstations to improve system stability.
Created detailed documentation of IT operations processes and procedures.
Claims Customer Service Representative
GEICO
02.2022 - 01.2023
Showcased vehicle features and took customers on test drives in local areas.
Worked with customers and sales management to reach price agreements and explain all warranty, sales, and option package procedures
Sold trade-ins, located desirable purchases, and attended vehicle auctions.
Answered customer inquiries and identified individuals' drivers and triggers to maximize sales opportunities.
Responded to inquiries from potential customers via email and telephone.
Maximized customer satisfaction by resolving concerns with fast and knowledgeable service
Responded promptly to customer inquiries via telephone, email, web chat, or other means as needed.
Processed payments for approved claims within established time frames.
Special Education Assistant Teacher
Nash Central High School
08.2022 - 01.2023
Tutors individual or small groups of students, reinforcing instruction as directed by the lead teacher; also with providing academic support and tutor individual students on-on-one; monitors and oversees student drills, practices and assignments in various subjects; assists with the implementation of lesson plans
Escorts students to and from designated locations as directed; accompany students using public transportation; monitors safety of students in a variety of educational, vocational and community-based settings
Assures the health and safety of students by following established practices and procedures; maintains learning environment in a safe, orderly, and clean manner
Assists students with performing and developing proper social and emotional behavior
Physical Education and Sports Medicine Teacher
Nash Central High School
08.2022 - 01.2023
Demonstrated and educated students in the fundamentals of body movement through exercise and athletic activities
Implemented learning strategies creating a strong knowledge base of the foundations of sports medicine and health
Evaluated students' growth and athletic abilities and developed individualized instruction plans
Promoted teamwork through group sports and partner-related activities
Planned educational lessons in coordination with other athletic and related-academic teachers
Third Grade Teacher
Baskerville Elementary School
03.2022 - 06.2022
Created and implemented lesson plans and activities for all subjects including math, science, reading, and social studies
Developed after-school programs to aid troubled youth with anger management
Provided instructional, management, and assessment strategies to meet the different needs of students
Created, administered, and graded tests, essays, and quizzes
Analyzed assessment data per individual student to create IEPs and provide each student with an individual learning path
Collaborated with colleagues across all content areas and grade levels to adopt additional teaching methodologies and strategies
Assistant Store Manager
360 Pro Detailing
01.2021 - 03.2022
Reviewed customer reports, and supervised and trained staff
Reviewed staff performance and offered constructive feedback
Collaborated with team leads on setting and achieving team-specific goals
Purchase inventory based on current trends, availability of new products, and customer demand
Displayed merchandise to maximize purchasing appeal and aid in brand recognition
Interacted with customers to resolve complaints or grievances
Personal Trainer
Gold's Gym
06.2021 - 11.2021
Promoted and sold personal training programs
Helped clients develop realistic, attainable goals, and continue to modify training objectives
Developed personal training programs to ensure clients are motivated and help them succeed to reach their personal goals
Prospected and connected with members to help support any needs and build relationships
Maintained all required certifications
Met and exceeded company-established target revenue goals
Office of Information Technology
Help Desk Support
03.2017 - 04.2019
Developed and implemented IT strategies to ensure the company's competitive position in the marketplace.
Analyzed business requirements, identified opportunities for improvement and recommended solutions to streamline operations.
Monitored system performance and identified areas needing improvement or optimization.
Ensured compliance with industry standards and best practices related to data security and privacy policies.
Established procedures for monitoring system availability and performance metrics.
Education
Bachelor of Science - Exercise Science
Shepherd University
Shepherdstown, WV
05.2019
Skills
Technical training
Software Deployment
Hardware Configuration
Requirements Gathering
Network Administration
Incident Management
Remote Support
Hardware Installation
Information Security
IT Security Management
Technical Support
Training and mentoring
Network Security
Problem-solving aptitude
Troubleshooting skills
Organizations and Affiliations
Omega Psi Phi Fraternity, Incorporated, Pi Lambda Lambda Chapter - Dumfries, Virginia, 11/01/20, Completed academic and service-related membership requirements., Attended meetings regularly., Collaborated with other members to create event organization and planning., Leadership positions held., Planned and attended community events.
Certification
COMPTIA Security+ ce Certification
Earners of the CompTIA Security+ certification have the knowledge and skills necessary to perform core security functions required of any cybersecurity role. CompTIA Security+ professionals know how to identify and address potential threats, attacks and vulnerabilities and they have established techniques in risk management, risk mitigation, threat management and intrusion detection.
Earners of the CompTIA Security+ certification have the knowledge and skills necessary to perform core security functions required of any cybersecurity role. CompTIA Security+ professionals know how to identify and address potential threats, attacks and vulnerabilities and they have established techniques in risk management, risk mitigation, threat management and intrusion detection.
Bachelor of Science - Exercise Science
Shepherd University
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