Summary
Overview
Work History
Education
Skills
Organizations and Affiliations
Certification
Websites
Timeline
Generic

Patrick Prosser

Raleigh,NC

Summary

  • 3+ Years of Experience in Teaching - Professional, enthusiastic, and easy-going educator specializing in building rapport with learners, committing to the growth of students while showing up as a positive role model.
  • 4+ Years of Experience in Sales - Results-driven sales professional with experience in extracting customer pain points, call drivers, and triggers to turn shoppers into buyers.
  • Expert People Skills - Able to connect and find common ground with diverse individuals to create open communication channels so customers feel welcomed, heard, and catered to in every interaction.
  • Effective Communicator - Leverages sales expertise to effectively communicate with all counterparts and customers.
  • Customer Centric Professional - Advocate for understanding and solving customer problems to provide the highest level of customer service to each and every customer.
  • Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

8
8
years of professional experience
1
1
Certification

Work History

IT Systems Support Specialist II

FGS
02.2023 - Current
  • Provided technical support to end users by troubleshooting hardware and software issues.
  • Configured, deployed, and maintained computer systems in a Windows environment.
  • Installed operating system updates and security patches.
  • Assisted in maintaining network infrastructure components such as routers, switches, firewalls, and wireless networks.
  • Monitored system performance and resolved any issues or errors that occurred.
  • Performed regular maintenance of servers and workstations to improve system stability.
  • Created detailed documentation of IT operations processes and procedures.

Claims Customer Service Representative

GEICO
02.2022 - 01.2023
  • Showcased vehicle features and took customers on test drives in local areas.
  • Worked with customers and sales management to reach price agreements and explain all warranty, sales, and option package procedures
  • Sold trade-ins, located desirable purchases, and attended vehicle auctions.
  • Answered customer inquiries and identified individuals' drivers and triggers to maximize sales opportunities.
  • Responded to inquiries from potential customers via email and telephone.
  • Maximized customer satisfaction by resolving concerns with fast and knowledgeable service
  • Responded promptly to customer inquiries via telephone, email, web chat, or other means as needed.
  • Processed payments for approved claims within established time frames.

Special Education Assistant Teacher

Nash Central High School
08.2022 - 01.2023
  • Tutors individual or small groups of students, reinforcing instruction as directed by the lead teacher; also with providing academic support and tutor individual students on-on-one; monitors and oversees student drills, practices and assignments in various subjects; assists with the implementation of lesson plans
  • Escorts students to and from designated locations as directed; accompany students using public transportation; monitors safety of students in a variety of educational, vocational and community-based settings
  • Assures the health and safety of students by following established practices and procedures; maintains learning environment in a safe, orderly, and clean manner
  • Assists students with performing and developing proper social and emotional behavior

Physical Education and Sports Medicine Teacher

Nash Central High School
08.2022 - 01.2023
  • Demonstrated and educated students in the fundamentals of body movement through exercise and athletic activities
  • Implemented learning strategies creating a strong knowledge base of the foundations of sports medicine and health
  • Evaluated students' growth and athletic abilities and developed individualized instruction plans
  • Promoted teamwork through group sports and partner-related activities
  • Planned educational lessons in coordination with other athletic and related-academic teachers

Third Grade Teacher

Baskerville Elementary School
03.2022 - 06.2022
  • Created and implemented lesson plans and activities for all subjects including math, science, reading, and social studies
  • Developed after-school programs to aid troubled youth with anger management
  • Provided instructional, management, and assessment strategies to meet the different needs of students
  • Created, administered, and graded tests, essays, and quizzes
  • Analyzed assessment data per individual student to create IEPs and provide each student with an individual learning path
  • Collaborated with colleagues across all content areas and grade levels to adopt additional teaching methodologies and strategies

Assistant Store Manager

360 Pro Detailing
01.2021 - 03.2022
  • Reviewed customer reports, and supervised and trained staff
  • Reviewed staff performance and offered constructive feedback
  • Collaborated with team leads on setting and achieving team-specific goals
  • Purchase inventory based on current trends, availability of new products, and customer demand
  • Displayed merchandise to maximize purchasing appeal and aid in brand recognition
  • Interacted with customers to resolve complaints or grievances

Personal Trainer

Gold's Gym
06.2021 - 11.2021
  • Promoted and sold personal training programs
  • Helped clients develop realistic, attainable goals, and continue to modify training objectives
  • Developed personal training programs to ensure clients are motivated and help them succeed to reach their personal goals
  • Prospected and connected with members to help support any needs and build relationships
  • Maintained all required certifications
  • Met and exceeded company-established target revenue goals

Office of Information Technology

Help Desk Support
03.2017 - 04.2019
  • Developed and implemented IT strategies to ensure the company's competitive position in the marketplace.
  • Analyzed business requirements, identified opportunities for improvement and recommended solutions to streamline operations.
  • Monitored system performance and identified areas needing improvement or optimization.
  • Ensured compliance with industry standards and best practices related to data security and privacy policies.
  • Established procedures for monitoring system availability and performance metrics.

Education

Bachelor of Science - Exercise Science

Shepherd University
Shepherdstown, WV
05.2019

Skills

  • Technical training
  • Software Deployment
  • Hardware Configuration
  • Requirements Gathering
  • Network Administration
  • Incident Management
  • Remote Support
  • Hardware Installation
  • Information Security
  • IT Security Management
  • Technical Support
  • Training and mentoring
  • Network Security
  • Problem-solving aptitude
  • Troubleshooting skills

Organizations and Affiliations

Omega Psi Phi Fraternity, Incorporated, Pi Lambda Lambda Chapter - Dumfries, Virginia, 11/01/20, Completed academic and service-related membership requirements., Attended meetings regularly., Collaborated with other members to create event organization and planning., Leadership positions held., Planned and attended community events.

Certification

  • COMPTIA Security+ ce Certification
  • Earners of the CompTIA Security+ certification have the knowledge and skills necessary to perform core security functions required of any cybersecurity role. CompTIA Security+ professionals know how to identify and address potential threats, attacks and vulnerabilities and they have established techniques in risk management, risk mitigation, threat management and intrusion detection.

Timeline

IT Systems Support Specialist II

FGS
02.2023 - Current

Special Education Assistant Teacher

Nash Central High School
08.2022 - 01.2023

Physical Education and Sports Medicine Teacher

Nash Central High School
08.2022 - 01.2023

Third Grade Teacher

Baskerville Elementary School
03.2022 - 06.2022

Claims Customer Service Representative

GEICO
02.2022 - 01.2023

Personal Trainer

Gold's Gym
06.2021 - 11.2021

Assistant Store Manager

360 Pro Detailing
01.2021 - 03.2022

Office of Information Technology

Help Desk Support
03.2017 - 04.2019
  • COMPTIA Security+ ce Certification
  • Earners of the CompTIA Security+ certification have the knowledge and skills necessary to perform core security functions required of any cybersecurity role. CompTIA Security+ professionals know how to identify and address potential threats, attacks and vulnerabilities and they have established techniques in risk management, risk mitigation, threat management and intrusion detection.

Bachelor of Science - Exercise Science

Shepherd University
Patrick Prosser