Timothy Flood
Newport News,VA
Summary
Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Committed to improving network uptime and system availability. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience.
Overview
7
7
years of professional experience
1
1
Certification
Work History
IT Systems Support Specialist II
FGS
06.2023 - Current
- Provide help desk assistance and technical support for all types of issues affecting end users, such as software problems, network breakdowns, and hardware failures on NIPR and SIPR.
- Used Jara systems to manage and process support actions and requests.
- Monitor systems and install automated alerts
- Move, add, change user equipment, such as cabling, as required.
IT Specialist II
Red River Science & Technology
12.2022 - Current
- Setting up hardware and installing and configure software and drivers
- Managing security options and software in computers and networks to maintain privacy and protection from attacks
- Respond to tickets and complete in timely manner
- Upgrading firmware, software, and outdated hardware systems
Uniformed Protection Security
Department Of State Inter-con Security
01.2022 - 12.2022
- Answering calls from staff, clients, and civilians helping them solve any issues they need resolved
- Monitored CCTV, and access to deliveries, and patrons coming on post
- Conduct functional checks of all equipment and systems used on this post upon assuming duties
- Report equipment malfunctions or deficiencies in accordance with established procedures
Claims Customer Service Representative
GEICO
03.2020 - 11.2021
- Adhered to underwriting, rating and compliance criteria and guidelines to determine associated financial risks
- Verified client information by analyzing existing evidence on file
- Assessed customer needs and recommended suitable insurance policies
- Set up customer payment plans to cover annual policies and renewals
Receptionist Supervisor
Onelife Fitness
12.2018 - 12.2019
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills
- Implemented project management techniques to overcome obstacles and increase team productivity
- Manged inbound sales from day to day and reporting using Excel
- Monitored front areas so that questions could be promptly addressed
Help Desk Support
Office Of Information Technology
03.2016 - 04.2018
- Logged activities in tracking system to maintain accurate, timely records
- Provided support for network infrastructure and baseline configurations
- Generated reports to track performance and analyze trends using ServiceNow ticketing system
- Removed malware, ransomware, and other threats from laptops and desktop systems
Education
Bachelor of Science -
Norfolk State University
Norfolk, VA05.2018
Skills
- Active Directory
- Microsoft Exchange
- Linux, UNIX and Windows Server
- VMware
- Managing Local System Backups
- DNS Protocol
- Network Services
- Project Management
- Technical Support
- Hardware and Software Installation
- System Upgrades
- Software Diagnosis
Certification
- CompTIA Security+
- DCJS
- CPR/AED and First Aid
Timeline
IT Systems Support Specialist II
FGS
06.2023 - Current
IT Specialist II
Red River Science & Technology
12.2022 - Current
Uniformed Protection Security
Department Of State Inter-con Security
01.2022 - 12.2022
Claims Customer Service Representative
GEICO
03.2020 - 11.2021
Receptionist Supervisor
Onelife Fitness
12.2018 - 12.2019
Help Desk Support
Office Of Information Technology
03.2016 - 04.2018
Bachelor of Science -
Norfolk State University
- CompTIA Security+
- DCJS
- CPR/AED and First Aid
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