Amy Kuna

• Supported strategic clients including New York Department of Education and K12 Inc. as account manager and trusted advisor.
• Facilitated discussions with customers to enhance adoption and inform them of product updates.
• Analyzed customer data to identify trends and recommend improvements for Brightspace usage.
• Led webinars and workshops to educate clients on new features and best practices.
• Advocated for customer needs during product development meetings to ensure alignment.
• Resolved customer escalations by coordinating with internal teams and client executives.
• Identified sales opportunities, negotiated terms, and promoted growth across accounts.
• Developed training materials and success plans to enhance client understanding and achieve desired outcomes.

Highlighted Skills: Mentor, Project Manager, Professional Development, Strategic Return on Investment Success Planning for Enterprise Clients

• Led team of ten Educational Implementation Consultants, optimizing success of assigned books of business and executing routine performance assessments.
• Developed comprehensive sales plans to achieve account acquisition, revenue, and margin targets.
• Leveraged Key Performance Indicator data to enhance team skills and account management strategies.
• Formulated competitive strategic plans aligned with organizational objectives.
• Researched College, Career, and Life Readiness framework to identify market opportunities and threats.
• Established connections with strategic clients to build trust and promote Naviance adoption.

Highlighted Skills: Leadership, Sales Process, Flexibility

• Developed and implemented curricula for grades six to twelve, addressing diverse student needs.
• Oversaw discipline and behavior management for over 1,000 students.
• Supervised 100 staff members across 12 teams and grade levels.
• Led district initiatives, including Dean's Cadre, Professional Development Committee, and Crisis Initiatives.
• Established trusting relationships with students and families, contributing to an award-winning school environment.
• Analyzed and documented teacher performance, coordinating educational assessments effectively.
• Managed program budgets, student records, and administrative reporting requirements proficiently.
• Set educational standards and performance goals to enhance academic outcomes.