Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
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Amy Kuta

IT Technical Support
Garland,NE

Summary

Dedicated “behind the scenes” professional who meticulously diagnoses problems, investigates, analyzes, tests and discovers unique solutions. Experienced communicating the results and coordinating solutions. A skilled relater, communicates to build collaboration, develop resources and unify teams. Organized, personable and inquisitive. Summary of Core Competencies: Analyzing Communicating Computing (Mac & PC experience) Problem-Solving Perception Organizing Coordinating Resourceful

Overview

2
2
Certifications
5
5
years of post-secondary education
24
24
years of professional experience

Work History

IT Technical Support

LI-COR Biosciences
Lincoln, NE
07.1998 - 07.2020
  • Processed multiple support requests weekly for technical assistance on wide range of issues related to Window O/S 7,10 and Mac O/S Yosemite 10.10 to present Mojave.
  • Monitored systems in operation and input commands to troubleshoot areas such as computers, network, phone, printers and multiple peripheral equipment.
  • Created support documentation that empowered and enabled user community to extend skills, leverage system features and find resolutions to questions without intervention from support team.
  • Devised solutions to operations issues related to computer hardware, monitors and Windows and Mac O/S's, working closely via phone, email, live chat and web teleconference.
  • Configured hardware, devices and software to set up work stations for employees.
  • Patched software and installed new versions to eliminate security problems and protect data.
  • Removed malware, ransomware and other threats from laptops and desktop systems.
  • Documented all transactions and support interactions in system for future reference and addition to knowledge base.
  • Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.
  • Identified and solved technical issues using variety of diagnostic tools and tactics using 3rd party software when needed.

IT Systems Operator

Metromail/Experian
Seward, NE
04.1996 - 07.1998
  • Loaded software, granted permissions and configured hardware for new employees as part of onboarding process.
  • Identified and solved technical issues using variety of diagnostic tools and tactics.
  • Provided Tier 1 IT support to non-technical internal users through desk side support services.

Education

Bachelor of Science - Home Economics

University Of Nebraska - Lincoln
Lincoln, NE
08.1980 - 12.1984

Associate of Applied Science - Computer Programming

Lincoln School Of Commerce
Lincoln, NE
04.1988 - 05.1989

Skills

Analysis/Problem-Solvingundefined

Accomplishments

  • Readily reaches out to cohorts in various departments to seek collaboration and provide technical support.
  • Offers a friendly demeanor that encourages cooperation.
  • Asks questions and shares information.
  • Builds long-term, lasting relationships.
  • Computing.
  • Intuitive thinker and problem solver.
  • Install computer systems including hardware and software including MS Office, Mac systems, Linux software.
  • Collaborates with cohorts to resolve difficult computing issues.
  • Recommended and purchased software and hardware systems for yearly budgets.

Certification

2020 CompTIA A+ Certification Alison Online Learning Program

Timeline

IT Technical Support

LI-COR Biosciences
07.1998 - 07.2020

IT Systems Operator

Metromail/Experian
04.1996 - 07.1998

Associate of Applied Science - Computer Programming

Lincoln School Of Commerce
04.1988 - 05.1989

Bachelor of Science - Home Economics

University Of Nebraska - Lincoln
08.1980 - 12.1984

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Amy KutaIT Technical Support