Tsion Woldeyes
Washington,DC
Summary
Medical graduate with hands‑on experience in clinical environments, now pursuing a transition into information technology. Brings a strong foundation in analytical thinking, troubleshooting, documentation, and user support developed through healthcare practice. Passionate about technology and actively building technical skills, with a strong interest in entry‑level Help Desk and IT Support roles where problem‑solving, system support, and clear communication are essential.
Overview
2
2
years of professional experience
Work History
IT Technical Support
Targeted Technology Institute
11.2025 - Current
- Provided technical support to staff and customers via phone, email, and ticketing system.
- Identified and implemented process improvements to enhance efficiency and customer experience.
- Created and maintained knowledge base articles for software installation and troubleshooting.
- Documented customer interactions and resolutions.
- Proposed and implemented technical solutions, collaborating with cross-functional teams.
IT Service Desk
Pinnacle Hearts
03.2025 - 10.2025
- Troubleshot system performance in absence of system issues or technical issues.
- Responded to IT support requests via phone, email, and ticketing system.
- Assisted users with basic login issues, password resets, and account access.
- Provided basic troubleshooting for computers, printers, and common software.
- Created, updated, and tracked support tickets to ensure issues were documented.
- Escalated unresolved or technical issues to senior IT support staff.
- Followed standard IT procedures and security guidelines.
- Communicated clearly with users to understand issues and provide simple solutions.
- Supported new employees with basic system access and setup.
Medical Office Assistant
Vida Vascular
06.2024 - 02.2025
- Answered support calls and assisted staff with basic computer and system issues.
- Helped users reset passwords and regain access to medical systems and email.
- Logged support requests and updates in the ticketing system.
- Assisted with basic troubleshooting for printers, scanners, and workstations.
- Escalated issues that could not be resolved to the appropriate support team.
- Followed healthcare privacy and security guidelines when handling user information.
- Provided friendly and clear assistance to non-technical users.
- Supported new staff with basic system access and setup.
Education
Doctor of medicine -
Bethel Medical College
02.2022
Skills
- Computer Troubleshooting
- Ticket systems (ServiceNow)
- Customer service & Communication
- Operating Systems (Linux, Windows, MacOs)
- Remote/In-person Support
- Programming Language (Java, Python, html, #css)
- Problem-solving
- Attention to detail
- EMR/EHR
Timeline
IT Technical Support
Targeted Technology Institute
11.2025 - Current
IT Service Desk
Pinnacle Hearts
03.2025 - 10.2025
Medical Office Assistant
Vida Vascular
06.2024 - 02.2025
Doctor of medicine -
Bethel Medical College