Amy Laskey
Summary
Outgoing and dependable candidate successful at managing multiple priorities with a positive attitude. Hardworking Quality Assurance Manager with several years of renewable energy and industry knowledge. Committed to high standards for solar installation practices with integrity and empathetic solution oriented customer service.
Overview
2
2
years of professional experience
Work History
Quality Assurance Manager
Shield Energy
1392 West Turf Farm Way, Payson UT 84651
01.2023 - Current
- Supported implementation of warehouse management system software applications to enable centralized management of tasks.
- Played key role in on-going network design, reevaluation and optimization to keep pace with company growth.
- Oversaw development and implementation of improvements to support and network operations.
- Identified computer hardware and network system issues, performing troubleshooting techniques for remediation.
- Evaluated interactions between associates and customers to assess personnel performance.
- Recorded, analyzed, and distributed statistical information.
- Conducted risk assessments to identify and mitigate potential quality issues.
- Monitored staff organization and suggested improvements to daily functionality.
- Implemented new quality assurance and customer service standards.
- Performed root cause analysis to identify and resolve quality issues and defects.
- Conducted process and system audits to identify areas of improvement and encourage compliance and exceed industry standards for solar installation and customer service.
Install Scheduling Coordinator- Western Division
Shield Energy
1392 West Turf Farm Way
06.2022 - Current
- Managed daily scheduling conflicts to reduce operational backlogs and support full shift-coverage for all install crews in three states.
- Proactively identified scheduling issues and developed quick solutions to promote efficiency and profitability.
- Developed strong working relationships with management and executive teams through effective scheduling and communication skills.
- Worked with foreman and supervisor to plan and coordinate production schedules.
- Devised online scheduling resource to provide employees with real-time access to schedules and time-off requests.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Coordinated individual duties after careful evaluation of each technician's skill level and knowledge.
Install Scheduling Coordinator-Subcontractor Mgr
Titan Solar Power
Titan Solar Power AZ Operations Division
09.2022 - 04.2023
- Communicated scheduling changes to staff members, implementing proof-of-receipt to reduce errors.
- Developed strong working relationships with management and executive team through effective scheduling and communication skills.
- Generated reports and tracked data to monitor operational priorities and scheduling touchback completion.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Implemented project management techniques to overcome obstacles and increase installation productivity.
- Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
- Facilitated data transfer for completion of weekly payroll for 14 employees.
Customer Service Representative
Shield Energy
1392 West Turf Farm Way Payson, UT
01.2022 - 06.2022
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Collaborated with sales/inventory managers to stay current on inventory levels, complete accurate orders, and resolve bill of materials discrepancies.
- Increased efficiency and team productivity by promoting best operational practices.
- Trained staff on operating procedures and company services.
- Developed and updated databases to handle customer data.
- Trained new personnel regarding company operations, policies and services.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Responded proactively and positively to rapid change.
- Maintained up-to-date knowledge of product and service changes.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Exhibited high energy and professionalism when dealing with clients and staff.
Solar Setter
Aiga Solar Sales LLC
Utah Sales Division
10.2021 - 02.2022
- Cross-trained in Vivint Alarm and Aiga Solar Sales and Aptiv divisions in order to better support MVMNT Home Solutions.
- Traveled cross state to gain industry knowledge in sales tactics and industry standards.
- Collaborated with multiple sales organization teams to bring high volume rapid sales success.
- Discovered new ways to bring renewable energy solutions to high risk economic areas for grid stabilization.
Solar Appointment Setter
MVMNT Home Solutions
Saratoga Springs, UT
07.2021 - 11.2021
- Acted as first point of contact and set appointments for prospective clients for solar installations.
- Set appointments for closing managers and potential customers.
- Scheduled follow up calls with potential customers to answer any questions they had, and update them on their account progress.
- Received extensive solar knowledge training by industry experts and sales dealers to expand knowledge baseline.
- Educated clients on basic solar knowledge and renewable energy benefits.
Education
No Degree - Solar Sales, Renewable Energy, Leadership
Door 2 Door University
Www.thed2dexperts.com02.2022
No Degree - Nursing
Western Nevada College
Carson City, NV06.2018
Skills
- Quality Assurance
- Data Tabulation
- Performance Metric
- Strong Business Acumen
Timeline
Quality Assurance Manager
Shield Energy
01.2023 - Current
Install Scheduling Coordinator-Subcontractor Mgr
Titan Solar Power
09.2022 - 04.2023
Install Scheduling Coordinator- Western Division
Shield Energy
06.2022 - Current
Customer Service Representative
Shield Energy
01.2022 - 06.2022
Solar Setter
Aiga Solar Sales LLC
10.2021 - 02.2022
Solar Appointment Setter
MVMNT Home Solutions
07.2021 - 11.2021
No Degree - Solar Sales, Renewable Energy, Leadership
Door 2 Door University
No Degree - Nursing
Western Nevada College