Amy Laurie
Tampa,FL
Summary
Experienced Trade Consultant with a demonstrated history of working in the retail/design industry. Skilled in Sales, Customer Service, Store Management, New Store Openings, and Loss Prevention. Strong arts and design professional with a Bachelor of Science (B.S.) focused in Environmental Science from State University of New York College at Brockport.
Overview
1
1
Certification
12
12
years of professional experience
Work History
Trade Consultant
RH
09.2020 - Current
- Attracted and enrolled new trade clients into our program through targeted online and in-person outreach, expanding the client base..
- Work in tandem with our residential trade leader to grow of a trade business from $1 million revenue to $11 million annually
- Monitored financial performance to support fiscal goals
- Maintained trade client relationships through project development, installations, gallery tours, and site visits, fostering long-term partnerships.
- Utilized CW and Salesforce to manage and fulfill client service requests, ensuring client satisfaction.
- Network, attract, hire, and retain top talent
Gallery Curator
RH
03.2017 - 09.2020
- Ensure the company's vision is reflected throughout the Gallery showroom daily and communicate opportunities to the field/regional leadership.
- Lead a weekly walkthrough with Gallery Leaders and Curating Associates to review Gallery Quality
- Led weekly walkthrough with Gallery Leaders and Curating Associates to assess and enhance Gallery quality standards
- Make sure all visual updates are photographed and uploaded to the corporate drive within 24 hours
- Executed floorsets, assessed quality of display pieces, and requested replacements or repairs.
- Make sure all visual updates are photographed and uploaded to the corporate folder within 24 hours
Interior Design Consultant
RH
03.2015 - 03.2017
- Managed client experience from initial contact through product delivery
- Enhance client loyalty and retention
- Support financial targets and objectives
Team Lead
Vera Bradley
08.2014 - 08.2015
- Collaborated with store leadership to provide daily direction, communication, and training to associates for executing action plans.
- Enhanced brand image by embodying core values in every customer interaction. consistently modeling and upholding the Vera Bradley Core Values
- Supported store operations by managing inventory, ordering, training, and communication with guests, while handling opening and closing processes.
- Aided leadership in planning, implementing, and upholding visual merchandising standards to enhance brand presentation.
Education
Bachelor of Science (B.S.) - Environmental Science
State University of New York College At Brockport
Brockport, NY01-2011
Certification
PADI Open Water Certification
Timeline
Trade Consultant
RH
09.2020 - Current
Gallery Curator
RH
03.2017 - 09.2020
Interior Design Consultant
RH
03.2015 - 03.2017
Team Lead
Vera Bradley
08.2014 - 08.2015
Bachelor of Science (B.S.) - Environmental Science
State University of New York College At Brockport