Amy L Delgado
Vineland,NJ
Summary
Dynamic nursing leader with extensive experience in roles such as Assistant Director of Nursing, Regional Director of Clinical Services, Director of Quality Assurance, and Clinical Liaison. Successfully enhanced clinical outcomes and streamlined survey processes while fostering a culture of excellence in care delivery. Recognized for the ability to stabilize operations rapidly through effective collaboration with interdisciplinary teams and clear communication with healthcare professionals and families. Committed to driving improvements in patient care and operational efficiency within diverse healthcare settings.
Overview
21
21
years of professional experience
1
1
Certificate
Work History
ADON and Regional Director of Clinical Services
Atlas Rehabilitation and Healthcare
Lakewood, NJ
08.2022 - 03.2026
- Led nursing staff in implementing quality care protocols and best practices.
- Developed training programs to enhance staff skills and ensure compliance with healthcare regulations.
- Coordinated patient care plans, fostering collaboration among interdisciplinary team members.
- Monitored operational efficiency, identifying areas for process improvement and resource optimization.
- Planned and assigned workload to-person nursing staff to direct patient care.
- Planned and assigned workload t-person nursing staff to direct patient care.
- Evaluated work performance of nursing personnel to determine wage increases and implement discipline.
Nurse Care Case Manager
Clover Health
Lyndhurst, NJ
05.2021 - 08.2022
- Administrative support to include: completion of applications, letters
- Patient scheduling
- Patient outreach calls/follow up
- Coordination of in home care visit with provider, medical assistant and social workers
- Coordinate continuation of care status post hospital discharge
- Provide in home nursing care
- Coordinate transport for patients
- Providing education under providers supervision
- Managing health data and applying medical concepts
- Screen patients for government assistive resources
- Screen referrals for appropriate supportive/hospice care
- Medication management
- Review clinical documents for authorization approvals for procedures, DME equipment and rehab placements
- Assist with care plans under the supervision of an RN
- Reviewed caseload of patients for length of stay, care and services to perform outcomes monitoring and variance analysis.
Agency Floor Nurse
Professional Healthcare Staff
Sewell, NJ
03.2020 - 08.2022
- Report to designated facility
- Medication administration/ daily documentation
- Direct patient care
- Medication treatments per patient care plan
- Responsible for monitoring and obtaining vitals/ Patient assessments
Charge Nurse/Floor Nurse/Unit Manager
Riverfront Rehab & Healthcare Ctr
Pennsauken, NJ
01.2020 - 10.2021
- Medication administration/daily documentation
- Direct patient care
- Medication treatments per patient care plan
- Responsible for monitoring and obtaining vitals/ Patient assessments
- Responsible for daily assignments for staff on unit
- Attend care conferences
- Ensure notes are completed according to PDPM standards
- Perform wound rounds along side MD
- Assist with admission assessment
- Assist with care plans
- Assist with discharge and transfers
Floor Nurse
CareOne at Evesham
Marlton, NJ
05.2018 - 01.2020
- Medication administration / daily documentation
- Exhibit care and compassion at all times – direct patient care
- Medical treatments per patient care plan – tube feedings, trach / vent care
- Responsible for monitoring and obtaining vitals / Patient assessments
Lead Patient Service Representative
Cooper University Health Care
Camden, NJ
02.2016 - 05.2018
- Schedule and confirm patient appointments, check-ups and physician referrals.
- Answer telephones and direct calls to appropriate staff.
- Greet visitors, ascertain purpose of visit, and direct them to appropriate staff.
- Compile and record medical charts, reports, and correspondence.
- Interview patients to complete insurance and privacy forms.
- Obtain and verification of medical insurance, authorization and referrals
- Coordinator of centreagistration for all hospital based services
Medical Receptionist
Center for Diagnostic Imaging
Vineland, NJ
07.2010 - 05.2018
- Manage medical front desk and phone in computerized scheduling
- Register patients according to protocol, assist patients in completing appropriate forms
- Obtaining insurances and confirming eligibility via Navinet
- Retrieve referrals and pre-authorizations for radiology procedures
- Communicate radiology procedure results between physicians and patients
- Maintain housekeeping of patient waiting area
Medical Assistant/Supervisor
Excel Care Alliance Allied Physicians of S.J.
Vineland, NJ
04.2005 - 01.2016
- Supervised authorization department
- Register patients according to protocol, assist patients in completing appropriate forms
- Obtaining insurances and confirming eligibility via Navinet
- Maintain frequent communication and documentation between patients, staff members, insurance company, pharmacies, medical facilities, hospitals and physicians
- Utilize bilingual knowledge to assist patients and physicians due to language barriers (Spanish)
- Discharge patients after each visit which includes: follow up appointments, referrals, coordination of care and pre-authorizations
- Competency in obtaining pre-authorizations for cardiac procedures such as: cardiolite stress test, echocardiogram, electrocardiogram, holter monitors, cardiac catheterizations, vascular studies, etc.
- Responsible for the up keeping of each patient’s chart
- Proficient in the following computer programs: Sage, Medical management, Perfect care, Microsoft words, Navinet, Care core National, Medsolutions, AIM, Radmd
- (Formerly known as Cumberland Medical Associates and Pedia Place)
Education
Associate of Science -
Cumberland County Technical School
Bridgeton, New Jersey06.2006
Practical Nursing Certificate - undefined
Lincoln Technical Institute
Moorestown, NJ10-2017
Skills
- Writing and verbal communication
- Data entry
- Client relation and professional correspondence
- Executive support
- Basic medical knowledge
- Office administration
- Process improvement
- Organizing, team building skills and time management
- Proficiency in MS Word, Intergy, Navinet, Medical Management, Power Point, Epic, RIS Pacs, Flow Cast, PCC
- Knowledgeable and trained on monitoring & maintenance of wound vac, LVAD, PD, CADD pumps, PCA pumps, bladder scan, IV, EKG, suprapubic foley, TPN, nephrostomy tubes, fistula bags, rectal tubing, PICC/midline line, AV shunts, High frequency wall vest, nebulizer machines, O2 concentrator, airvo, bipap/cpap machines, Coaguchek device
- Problem-solving
- Time management
- Attention to detail
- Flexible and adaptable
- Dependable and responsible
- Multitasking
- Multitasking Abilities
- Excellent communication
- Critical thinking
- Computer skills
- Organizational skills
- Calm under pressure
- Active listening
- Organization and time management
- Decision-making
- Problem resolution
- Verbal communication
- Clinical leadership
- Quality improvement
- Care plan development
- Healthcare administration
- Staff development
- Interdisciplinary collaboration
- Wound care management
- Patient care management
- Nursing supervision
- Recruiting and hiring
- Multidisciplinary collaboration
- Budget administration
- Budget control
- Clinical system monitoring
- Clinical resources management
- Chronic disease management
- Hospital admissions
- Acute care
- Capital budget management
- Expenditure monitoring
- Nurse education and training
- Leadership and guidance
- Strong work ethic
- Policies compliance enforcement
- Effective multitasking
- HIPAA regulations
- Direct patient care
- Clinical operations management
- Verbal and written communication
- Patient education
- Relationship building
- Clinical documentation
- Standards of practice
- Disease control
- Public relations
- Work Planning and Prioritization
- Nursing ethics
- Family support
- Nursing staff supervision
- Team supervision
- Quality control
- Public speaking
- Documentation and reporting
- Strategic planning
- Staff evaluation
- Professional development
- Goal planning
- Multidisciplinary team collaboration
- Programs development
- Issue resolution
- Behavioral health
- Quality assurance
- Staff scheduling
- Risk management
- Emergency response
- Shift scheduling
- Process improvements
- Budget planning
- Long-term care
- Discharge and transfer procedures
- Case management
- Performance evaluations
- Schedule preparation
- Budget management
- Employee coaching
- [Language] fluency
- Interdepartmental collaboration
- Medical equipment services
- Policy development
- Personnel evaluations
- EMR software
- Profitability strategies
- Accreditation coordination
- Wellness services
- Supply monitoring
- Mass casualty incident planning
- Clinical staffing
- First aid and CPR
- Quality improvement initiatives
- Nursing recruitment
- Business operation management
- Accreditation management
- Clinical care oversight
- Clinical staff management
- Medical condition coding software
- Data analysis
- Utilization management
- Loss prevention management
- Teamwork
- Teamwork and collaboration
- Customer service
- Problem-solving abilities
- Territory management
- Key account management
- Operations management
- Sales training
- Pricing strategy
- Brand positioning
- Industry networking
- Proposal writing
- Business expansion
- Financial acumen
- Competitive intelligence
- Team collaboration
- Team leadership
- Client relationship building
- Relationship building and management
- Negotiations
- Training and mentoring
- Goals and performance
- Team building
- Strategic business planning
- Relationship building and rapport
- Business development and planning
- CRM platforms
- Training and development
- Relationship development
- Staff management
- Strategic partnerships
- Prospect targeting
- Performance goals
- Key decision making
- Client consultations
- Project management
- Networking strength
- Operations
- Customer acquisition
- Business intelligence and analysis
- Pipeline management
- Mentoring and coaching
- Market research
- Cost management
- Pipeline development
- Event planning
- New business development
- Account management
- Order management
- Cold calling
- Performance metrics
- Prospecting
- Business planning
- Account servicing
- Forecasting
- Research
- Market trend analysis
- Proficient in [software]
- Promotional planning
- Campaign development
- Lead generation
- Analytics
- Customer pre-qualifications
- Revenue development
- Referral management
- Market penetration
Accomplishments
-Increased facility census to maximum capacity through strong clinical leadership and hospital partnership.
-Reduced re-hospitalizations through quality improvement initiatives and staff education.
-Led facilities to achieve CHF certification and improved specialty car outcomes.
-Transitioned facilities to agency -free staffing by strengthening recruitment and retention.
-Developed a structured staff orientation program t improve onboarding and compentency.
-Achieved low-deficiencny survey results while improving CMS star Rating and regulatory compliance.
Affiliations
Atlas Healthcare (all locations)
Cooper University Hospital
Jefferson Universal Hospital (Washington Townsip)
Vitua Health
Inspira Health
Guardian Helath Department
Trucare Consultation
PMR Physical Medicine
University of Penn (Princeton)
Advanced PICC Specialist
Geriscript
SpecialtyRX
Clover Healthcare
Certification
- State of New Jersey, Licensed Practical Nurse
- CPR/BLS
Languages
Bilingual –Fluent Spanish / English
Interests
-Healthcare quaility improvmenet and paitnt saafety initiatives
-Community health outreach adn education
-Mentoring and developing nurign staff
-Prodessional leadership develeopment
-Health ad wellness advocacy
Timeline
ADON and Regional Director of Clinical Services
Atlas Rehabilitation and Healthcare
08.2022 - 03.2026
Nurse Care Case Manager
Clover Health
05.2021 - 08.2022
Agency Floor Nurse
Professional Healthcare Staff
03.2020 - 08.2022
Charge Nurse/Floor Nurse/Unit Manager
Riverfront Rehab & Healthcare Ctr
01.2020 - 10.2021
Floor Nurse
CareOne at Evesham
05.2018 - 01.2020
Lead Patient Service Representative
Cooper University Health Care
02.2016 - 05.2018
Medical Receptionist
Center for Diagnostic Imaging
07.2010 - 05.2018
Medical Assistant/Supervisor
Excel Care Alliance Allied Physicians of S.J.
04.2005 - 01.2016
Practical Nursing Certificate - undefined
Lincoln Technical Institute
Associate of Science -
Cumberland County Technical School
Clinical Experience
- Rotation: Medication Administration (oral, injections, peg-tube), Insertion of catheter/ Perineal care, Injections (sub-Q, IM, ID, PPD), Wound care, Infection control (hand washing/PPE), Transfers/Positioning, Vital signs, Physical Assessment, Tracheostomy care, Ostomy care, Specimen collection, Respiratory Care (oxygen administration, nebulizer), Glucose testing, Orthopedic/Vascular care, Pain management, I & O monitoring, Therapeutic communication skills, bed bath/AM care.
- Observations: Deptford Center for Rehabilitation and Healthcare, Deptford, NJ; St Mary’s Center for Rehabilitation and Healthcare, Cherry Hill, NJ; Galloway Nursing Home and Rehabilitation, Galloway, NJ