Erica Giles
Honea Path,SC
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
20
20
years of professional experience
Work History
Regional Director of Clinical Services
Navion senior solutions
Raleigh, North Carolina
2023.04 - Current
- Monitor compliance with all legal and regulatory requirements within the region.
- Use strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Participate in round table discussions to brainstorm business strategies.
- Analyze team performance on weekly basis through review of in-depth reports.
- Cultivate development of high-performing teams by implementing inclusive work culture focused on individual and team development.
Area Health and Wellness Director
Brookdale Senior Living Inc.
2015.06 - 2023.02
- Trained and supervised staff to consistently meet performance goals and customer service standards.
- Created and maintained detailed reports of daily, weekly and monthly operations.
- Organized and detail-oriented with a strong work ethic.
Health and Wellness Director
Brookdale Senior Living Inc.
2010.07 - 2015.06
- Trained and supervised staff to consistently meet performance goals and customer service standards.
- Partnered across departments to run smooth, professional events and activities.
- Developed partnerships with external vendors and suppliers to obtain quality products and services.
- Assigned work to staff, set schedules, and motivated strong performance in key areas.
- Worked well in a team setting, providing support and guidance.
Staff Development Director
Brookdale Senior Living Inc.
2009.06 - 2010.07
- Developed departmental systems and procedures to better align workflow processes.
- Communicated all learning and performance objectives, schedules, and training assessments to upper management.
- Streamlined HR efficiencies, coordinated new hire orientations and provided onboarding and training for new employees.
- Managed new employee orientation training process for numerous employees each year.
LPN Nursing Supervisor
NHC
2005.05 - 2009.06
- Developed and implemented individualized patient care plans.
- Comforted and counseled patients and families throughout care process.
- Assisted with admissions, appointments, transfers, and discharges.
- Administered controlled narcotics, inserted IVs, and performed wound care.
- Obtained patient vital signs and input/output measurements from inpatients.
- Delivered updates in patient status to charge nurse, recording changes in medical records.
Education
Practical Nursing - Nursing
Tri County Technical School
Pendleton, SC05.2005
General -
Belton Honea Path High School
Honea Path, SC05.2000
Business
Piedmont Technical College
Greenwood, SCSkills
- Interpersonal Communication Skills
- Patient Care Services Coordination
- Health and Wellness Management
- Assessing Residents
- Patient Health Information Access
- Facility Inspections
- Developing Patient Care Plans
- Individualized Care Plans
- Satisfaction Surveys
- Electronic Charting
- Staff Education
- Assisted Living
Timeline
Regional Director of Clinical Services
Navion senior solutions
2023.04 - Current
Area Health and Wellness Director
Brookdale Senior Living Inc.
2015.06 - 2023.02
Health and Wellness Director
Brookdale Senior Living Inc.
2010.07 - 2015.06
Staff Development Director
Brookdale Senior Living Inc.
2009.06 - 2010.07
LPN Nursing Supervisor
NHC
2005.05 - 2009.06
Practical Nursing - Nursing
Tri County Technical School
General -
Belton Honea Path High School
Business
Piedmont Technical College