Amy Lee
Pineville,LA
Summary
Detail-oriented Medical Assistant skilled in HIPAA compliance and patient scheduling. Proven ability to enhance patient care and streamline office operations.
Overview
9
9
years of professional experience
Work History
Medical Assistant
Mid State Orthopaedic
10.2023 - Current
- Managed patient scheduling and follow-ups, enhancing office efficiency and patient satisfaction.
- Assisted physicians with patient examinations, ensuring efficient workflow and adherence to clinical protocols.
- Collected and documented patient medical histories accurately, promoting comprehensive care plans.
- Performed routine laboratory procedures, ensuring compliance with safety regulations and accuracy in results.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
Receptionist
Mid State Orthopaedic
10.2022 - 10.2023
- Coordinated communication between patients and medical staff to streamline operations.
- Managed patient scheduling and appointment confirmations, enhancing office efficiency.
- Maintained accurate patient records and ensured compliance with privacy regulations.
- Assisted in billing inquiries, resolving issues to improve patient satisfaction.
- Trained new reception staff on software systems and customer service protocols.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to the correct offices.
- Kept reception area clean and neat to give visitors positive a positive first impression.
- Resolved customer problems and complaints.
Walmart Associate
Walmart
01.2018 - 05.2022
- Streamlined checkout processes, reducing wait times and improving customer satisfaction ratings.
- Managed inventory levels using Walmart's inventory management system to optimize stock availability.
- Trained new associates on customer service standards and operational procedures.
- Assisted in maintaining store cleanliness and organization, enhancing shopping experience for customers.
- Performed cash, card, and check transactions to complete customer purchases.
- Resolved customer inquiries efficiently, ensuring high levels of service and fostering loyalty.
- Listened to customer needs and desires to identify and recommend optimal products.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Education
High School Diploma -
Buckeye High School
Deville, LA05-2017
Skills
- Direct patient care
- Patient-focused care
- Client relations
- Clinical procedures
- Medical terminology knowledge
- Patient scheduling
- Patient care
Timeline
Medical Assistant
Mid State Orthopaedic
10.2023 - Current
Receptionist
Mid State Orthopaedic
10.2022 - 10.2023
Walmart Associate
Walmart
01.2018 - 05.2022
High School Diploma -
Buckeye High School