Amy Lehmkuhl
Queen Creek,AZ
Summary
Dedicated professional with expertise in customer support and case management. Recognized for attention to detail and effective time management. Consistently delivers accurate results while managing complex tasks under pressure. Proven ability to streamline processes and adhere to compliance standards, enhancing operational efficiency and client outcomes.
Overview
17
17
years of professional experience
Work History
Lock box Remittance Processing Clerk
City Staffing
Tempe, Arizona
02.2026 - Current
- Adhered to company policies for data security and confidentiality.
- Managed multiple tasks simultaneously to meet strict deadlines.
- Executed evaluations of processes and procedures to identify areas for improvement.
- Maintained compliance with bank regulations and policies
- Compiled files according to client specifications using job aids.
- Constructed more than 15 different unique applications.
- Achieved 99.75% accuracy in data processing on a monthly basis
- Handled 8000 applications on a monthly basis
Cashier
Walmart
Queen Creek, Arizona
09.2025 - 03.2026
- Processed customer transactions efficiently at the checkout line.
- Assisted customers with product inquiries, enhancing their shopping experience.
- Maintained cleanliness and organization of the checkout area.
- Greeted customers and answered any questions they had about the store's products and services.
- Managed customer complaints with empathy, resolving issues to ensure satisfaction.
- Trained new cashiers on procedures and customer service standards, fostering a knowledgeable team.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
Income Maintenance Caseworker
Department of Social Services
Lillington, North Carolina
12.2023 - 06.2025
- Provided crisis intervention and support to clients facing immediate challenges.
- Advocated for client rights and access to essential services within the community.
- Followed strict policies and procedures to maintain client confidentiality and keep data private.
- Developed monthly reports detailing caseload activities for supervisor review, enhancing understanding of client needs.
- Conducted needs assessments with clients, recommending tailored support and service options to address specific challenges.
- Handled incoming phone calls from clients and referral sources, providing prompt assistance and information on available resources
- Collaborated with multiple departments to ensure timely delivery of services, improving client access to essential resources.
- Administered caseload effectively, emphasizing task prioritization to address client needs and deadlines.
Caregiver
Self Employed
Clovis, California
07.2019 - 12.2023
- Administered medications according to prescribed schedules and guidelines.
- Provided daily personal care, including bathing, grooming, and dressing support.
- Assisted clients with meal preparation and nutrition management.
- Maintained clean and safe living environments for clients.
- Monitored client health, reporting changes to healthcare providers.
- Performed light housekeeping tasks such as laundry and changing linens.
- Drove clients to appointments, grocery shopping, and errands.
- Observed clients for changes in physical or emotional conditions and reported injuries.
Short sale negotiator /Loan Processor
Blueprint Financial
Remote, CA
01.2014 - 07.2019
- Negotiated short sale agreements with lenders to facilitate client transactions.
- Communicated with clients to gather necessary information and address concerns.
- Coordinated with real estate agents to optimize property listings and sales strategies for client transactions.
- Prepared and submitted short sale packages to lenders for approval.
- Cultivated relationships with banks and lenders to enhance processing efficiency and reduce turnaround times.
- Reviewed financial documents to confirm incomes, assets, and debts.
- Negotiated short sales with lenders, real estate agents, buyers, and sellers.
- Provided regular updates on negotiation progress to keep clients informed and engaged throughout the process.
Foreclosure Specialist II / REO Manager
Bank of America
Simi Valley, California
04.2009 - 01.2014
- Reviewed foreclosure documents for compliance with bank policies and regulations.
- Researched discrepancies in foreclosure documents and loan agreements.
- Managed claims processing to ensure compliance with industry regulations and timely resolution of issues.
- Resolved escalated claims issues by delivering effective solutions within established timelines.
- Developed procedures that streamlined claims process, enhancing operational efficiency.
- Collaborated with other departments to investigate potential coverage disputes or discrepancies.
- Collaborated with cross-functional teams to streamline audit processes.
- Assisted in developing audit plans based on risk assessments.
- Trained junior staff on auditing procedures and best practices.
- Submitted clean claims to reduce denial rates, following payer reimbursement policies and procedures.
Skills
- Record keeping
- Attention to detail
- Deadline oriented
- Time management
- Multitasking ability
- Problem solving
- Crisis intervention
- Team collaboration
- Outstanding customer support
- Self motivation
Timeline
Lock box Remittance Processing Clerk
City Staffing
02.2026 - Current
Cashier
Walmart
09.2025 - 03.2026
Income Maintenance Caseworker
Department of Social Services
12.2023 - 06.2025
Caregiver
Self Employed
07.2019 - 12.2023
Short sale negotiator /Loan Processor
Blueprint Financial
01.2014 - 07.2019
Foreclosure Specialist II / REO Manager
Bank of America
04.2009 - 01.2014