Amy Lercher
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
2026
2026
years of professional experience
Work History
Senior Customer Care Specialist
Breakthru Beverage Illinois
01.2016 - Current
- Assisted customers with product inquiries and order placements.
- Resolved customer complaints through effective communication and problem-solving.
- Managed customer accounts to ensure satisfaction and retention.
- Developed strong relationships with clients to foster loyalty and trust.
- Coordinated with shipping and logistics teams to ensure timely delivery.
- Processed customer orders efficiently using order management software.
- Communicated with customers to resolve order discrepancies and issues.
Customer Service Representative
Wirtz Beverage Group
10.2014 - 01.2016
- Processed orders and managed returns efficiently through the system.
- Resolved customer complaints by identifying issues and offering solutions.
- Trained new staff on customer service protocols and company policies.
- Utilized company software to track orders and monitor inventory levels.
Public Service Representative
Illinois Secretary of State Facility
1994 - 2010
- Coordinated with other departments to ensure service delivery.
- Maintained accurate records of customer interactions and transactions.
- Maintained high level of professionalism and calmness with personnel, even in high-stress situations.
- Ensured that all customer requests were handled promptly and professionally.
Education
Some College (No Degree) - General Studies
Southwestern Illinois College
Belleville, ILSkills
- Order management
- Customer account management
- Complaint resolution
- Data entry accuracy
- Logistics coordination
- Customer relationship management
Timeline
Senior Customer Care Specialist
Breakthru Beverage Illinois
01.2016 - Current
Customer Service Representative
Wirtz Beverage Group
10.2014 - 01.2016
Public Service Representative
Illinois Secretary of State Facility
1994 - 2010
Some College (No Degree) - General Studies
Southwestern Illinois College
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