Natalia Colón Medina
Mill Creek,UT
Summary
Successful Senior Customer Care Specialist and Event Registrar with 5+ years of experience addressing customer requests and concerns. Expert at providing relevant information and options to successfully resolve issues. Upbeat and energetic handling difficult situations through resourcefulness and adaptability. I hoped to further enhance my knowledge and skill set while allowing to contribute in the continued growth and success of the community.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Senior Customer Care Specialist
Girl Scouts Of Utah
03.2018 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Assisted call-in customers with questions and orders.
- Navigated multiple computer systems and applications to find information.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Logged call information and solutions provided into internal database.
Event Registrar
Girl Scouts Of Utah
03.2018 - Current
- Create events for the Program, Training, Product Sales, and Outdoor Program departments
- Create discount codes for the Program, Training, and Product Sales, and Outdoor Program departments
- Certified in Hybris Back-Office
Office Assistant
University Of Utah Health
08.2014 - 07.2016
- Completed clerical tasks such as filing, copying, and distributing mail.
- Interacted with customers by phone, email, or in-person to provide information.
- Maintained and updated office records, both digital and physical.
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
- Managed daily data entry and kept clerical information accurate and up-to-date.
- Collaborated with various departments to complete assigned tasks.
- Ordered office supplies and kept office stocked with needed resources to operate smoothly.
- Prepared and edited documents to produce precise, accurate and professional communication.
- Created purchase orders and tracked invoices to avoid missed or delayed shipments.
Office Assistant
University Of Utah Transplant
08.2013 - 07.2014
- Completed clerical tasks such as filing, copying, and distributing mail.
- Interacted with customers by phone, email, or in-person to provide information.
- Maintained and updated office records, both digital and physical.
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
- Managed daily data entry and kept clerical information accurate and up-to-date.
- Collaborated with various departments to complete assigned tasks.
Education
Bachelor of Arts - Political Science And Minor in Spanish
University of Utah
Salt Lake City, UT05.2019
Skills
- Computer Competency with Microsoft Office, Publisher, Excel, PowerPoint
- Billing Coordination
- Data Entry
- Payment Processing
- Project Management
- Customer Relationship Management
- Documentation and Reporting
- Order Processing
- Product Education
- Problem Resolution
- Customer Service
- Database Research
Accomplishments
- Since beginning work at Girl Scouts of Utah, I have completed 9,000 cases through using Salesforce CRM.
- Awarded the Appreciation Pin
Certification
- CNA certified-DATC
- CPR certified-DATC
- National Promise Scholarship-Northern Utah Academy of Math, Engineering, and Science (NUAMES)
- Salesforce CRM-Girl Scouts of Utah
- UltraCamp Certified- Girl Scouts of Utah
- BlackBaud Raiser's Edge NXT- Girl Scouts of Utah
Additional Information
- Received the National Award, United States Achievement Academy 2010 for Spanish
Languages
Spanish
Native or Bilingual
Timeline
Senior Customer Care Specialist
Girl Scouts Of Utah
03.2018 - Current
Event Registrar
Girl Scouts Of Utah
03.2018 - Current
Office Assistant
University Of Utah Health
08.2014 - 07.2016
Office Assistant
University Of Utah Transplant
08.2013 - 07.2014
Bachelor of Arts - Political Science And Minor in Spanish
University of Utah
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