Arlecia Santosh Booth
Morven,NC
Summary
Dedicated and highly experienced Customer Service Professional with 39 years of expertise in building strong client relationships, resolving complex issues, and driving customer satisfaction. Proven ability to lead process improvements, manage projects, and train teams. Recognized for exceptional multitasking, attention to detail, and a proactive approach in fast-paced environments.
Professional with strong expertise in customer care, ready to excel in this role. Known for resolving complex issues, enhancing customer satisfaction, and driving team results. Skilled in communication, conflict resolution, and adaptability. Trusted team player who can handle changing needs and deliver impactful solutions.
Overview
11
11
years of professional experience
Work History
Senior Customer Care Specialist
Becton Dickinson, Inc.
06.2014 - 07.2025
Customer Service & Supply Chain Support
- Managed end-to-end order processing for key distributors including Concordance, Thermo Fisher, and Avantor (VWR), ensuring timely delivery and high customer satisfaction.
- Generated and analyzed weekly reports (Open Orders, Shipments, Backorders) to identify trends and enhance service delivery.
- Led weekly conference calls with distributors to review order status, resolve product issues, and discuss new initiatives.
- Drove continuous improvement by identifying process inefficiencies and implementing effective solutions.
- Successfully managed special projects from initiation to completion using project management best practices.
- Supported Supply Chain Managers by collaborating closely to meet distributor needs and streamline communication.
- Served as SAP Trainer for Customer Service Team; proficient in SAP 4.0 and 6.0, trained team members and optimized system usage.
- Proactively engaged with customers to anticipate needs and prevent potential issues.
- Resolved customer concerns with professionalism and empathy, ensuring timely and satisfactory outcomes.
- Collected and applied customer feedback to improve service quality.
- Delivered personalized service tailored to individual customer preferences, fostering loyalty and trust..
- Resolved customer inquiries and issues with precision, enhancing overall satisfaction levels.
Education
Bachelor of Arts - Communications and Marketing
Dominican College
Orangeburg, NY06-1995
Skills
- Experienced with SAP, Salesforce, and JD Edwards
- Effective communication using Microsoft Teams and Outlook
- Data & Reporting Tools: Microsoft Excel, Power BI
- Experience with Genesys Cloud
- Experienced with Microsoft Word and PowerPoint
- Customer complaint resolution
- Customer service operations
- Strategies for maintaining client loyalty
- CRM software proficiency
- Strong written communication skills
- Effective customer communication
- Client retention strategies
- Multitasking and organization
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeWork Location
RemoteImportant To Me
Work-life balanceHealthcare benefits401k matchPaid time offCareer advancementCompany CulturePersonal development programsWork from home optionTimeline
Senior Customer Care Specialist
Becton Dickinson, Inc.
06.2014 - 07.2025
Bachelor of Arts - Communications and Marketing
Dominican College
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