AMY LESLIE
Citrus Springs,FL
Summary
Dynamic professional seeks a remote position that leverages strengths in enhancing customer satisfaction and driving company objectives. Proven ability to analyze customer needs and implement effective solutions that foster loyalty and engagement. Committed to contributing to a collaborative team environment while achieving measurable results. Eager to bring a proactive approach to problem-solving and innovation in a remote setting.
Overview
27
27
years of professional experience
Work History
Weight Loss Coordinator
Pediatric and Internal Medicine Specialist
11.2022 - Current
- Creating safe and trusting communication with patients. Ensured alignment on goals, timelines, and deliverables.
- Trained new team members on best practices and standard operating procedures, enhancing overall team performance.
- Analyzed project data to identify trends, driving informed decision-making for future initiatives.
- Completed charting utilizing ECW data and produced tracking documents.
- Enhanced Patient satisfaction by responding promptly to inquiries and addressing concerns professionally.
Merchandising Secretary
THE HOME DEPOT
04.1998 - 02.2016
- Responsible for completing Merchandising Newsletter introduced new products, merchandising strategies, POS locations, pricing changes, promotional updates and set expectations for all store in the Florida.
- Reviewing update from merchants to ensure they met corporate guidelines regarding time, conflicts with other roll outs and meeting merchandising standards.
- Created monthly reports for Merchandising VP to review.
- Tracked store request for new products based on customer feedback.
- Help set up and run Bi-annual merchant reviews.
- Order and inventory merchandising supplies.
- Help with new store opening planners.
District Assistant
THE HOME DEPOT
04.1998 - 02.2016
- Maintain two District Managers calendars.
- Complete monthly expense reports.
- Maintain schedule for district wide training events.
- Prepare and Reset training rooms.
- Captain both districts volunteer community events.
- Hold monthly meeting to plan and execute both individual store events and district wide events e.g. Playground builds, Charity 3 on 3 basketball, Reading loft building, Veterans enhancement events, etc.
- Maintain personnel files for Store and Assistant Store Managers.
- Complete memo's out to stores, and sort mail and forward mail to appropriate store or DM, HR.
Specialty Design Sales Associate
THE HOME DEPOT
04.1998 - 02.2016
- Customer Service, meet individual and departmental sales goals, maintain showrooms, order sales materials and samples, create meaningful relationships with customers and vendors.
- In home sales in Kitchens and Interior Design.
Project Coordinator
THE HOME DEPOT
04.1998 - 02.2016
- Manage project flow after the sale.
- Merchandise check in at customers home.
- Be present day of install to troubleshoot any issues and help customers through the process.
- Complete install completion checklist and attain customer sigh off.
- Be available for customer call back after installs for any install or product warranty or reworks.
Specialty Sales Department Supervisor
THE HOME DEPOT
04.1998 - 02.2016
- Ensure world class customer service delivered by associate.
- Make sure associates knew and meet departmental and store sales goals.
- Work with associates to maintain departmental safety and merchandising standards.
- Complete weekly and monthly reports.
- Attend monthly departmental report outs at district meeting.
- Ensure associate training was completed.
- Complete quarterly associate reviews and follow up on game plans.
- Communicate weekly staff meeting updates and expectations to associates.
- Plan and execute training courses and departmental meetings.
Specialty Sales Assistant Manager
THE HOME DEPOT
04.1998 - 02.2016
- Train and develop department supervisors.
- Communication and driving excellence through Department Supervisors and sales associates.
- Driving company expectations in Service, Sales, and Safety.
- Creating an inclusive and diverse environment.
- Creating shareholder value through daily execution of company values.
Associate Support and Development Supervisor
THE HOME DEPOT
04.1998 - 02.2016
- Write and maintain schedule whole store.
- Schedule training, review training completion.
- Ensure training completion.
- Manage quarterly round table discussions regarding associate and department supervisors' reviews.
- Create new job listings, post new job opening internally, review outside candidates and complete initial interviews.
- Schedule second interviews for qualified candidates.
- Call candidates with job offers, prepare pre hire screening.
- Complete new hire paperwork, and I9 verifications prior to orientation.
- Schedule and execute New Hire Orientation.
- Assist associate with LOA request.
- Maintain and track associate awards programs, assist associates overcome obstacles to their success.
- Maintain HR reports to ensure store was creating and driving diversity and inclusion in hiring and promotion practices.
- Review monthly HR scorecard and communicate wins and opportunities to leadership team.
Education
DIPLOMA -
CAMPBELL HIGH SCHOOL
SYMRNA, GA06.1984
CERTIFICATE OF COMPLETION -
KITCHEN AND BATH DESIGN
TRAIN THE TRAINER LEADER -
OFFICE SUITE TRAINING -
ASSIST STORE MANAGER TRAINING -
20/20 TRAINING -
I9 VERIFICATION -
NEW HIRE PRACTICES -
Skills
- Friendly and customer oriented
- Conflict resolution
- Creating inclusion
- Team player
- Strategic thinker
- Multitasking and organization
- Customer service
- Data entry
- Decision-making
- Work Planning and Prioritization
- Relationship building
- MS office
- Discretion and confidentiality
- Schedule coordination
- Document management
- Scheduling and calendar management
- Recordkeeping
- Schedule management
- Database management
- Regulatory compliance
- Information collection
Timeline
Weight Loss Coordinator
Pediatric and Internal Medicine Specialist
11.2022 - Current
Merchandising Secretary
THE HOME DEPOT
04.1998 - 02.2016
District Assistant
THE HOME DEPOT
04.1998 - 02.2016
Specialty Design Sales Associate
THE HOME DEPOT
04.1998 - 02.2016
Project Coordinator
THE HOME DEPOT
04.1998 - 02.2016
Specialty Sales Department Supervisor
THE HOME DEPOT
04.1998 - 02.2016
Specialty Sales Assistant Manager
THE HOME DEPOT
04.1998 - 02.2016
Associate Support and Development Supervisor
THE HOME DEPOT
04.1998 - 02.2016
CERTIFICATE OF COMPLETION -
KITCHEN AND BATH DESIGN
TRAIN THE TRAINER LEADER -
OFFICE SUITE TRAINING -
ASSIST STORE MANAGER TRAINING -
20/20 TRAINING -
I9 VERIFICATION -
NEW HIRE PRACTICES -
DIPLOMA -
CAMPBELL HIGH SCHOOL
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