Summary
Overview
Work History
Education
Skills
Work Availability
Work Preference
Languages
Timeline

Jessica Cutaiar

Glenside,PA

Summary

Accomplished customer service representative with 9 years of experience in the wellness industry, specializing in client relationship, management and support. Proven track record of enhancing customer satisfaction through effective communication and personalized service. Skilled in upselling and cross-selling, contributing to increased sales revenue. Experienced in training and mentoring team members to improve service quality and team productivity. Dedicated to fostering client accountability and success in weight loss journeys.

Overview

12
12
years of professional experience

Work History

Customer Service Representative - Weight Loss Coordinator

NUTRISYSTEM- FORT WASHINGTON
Fort Washington, USA
01.2016 - 02.2025
  • Provided exceptional customer service by promptly responding to inquiries and resolving issues, resulting in increased customer satisfaction
  • Managed a high volume of incoming calls and emails, consistently meeting or exceeding the department's average response time of 6 minutes
  • Built strong relationships with customers through active listening and empathy
  • Assisted customers with product selection, order placement, and tracking shipments, ensuring accurate and timely delivery
  • Resolved billing discrepancies by collaborating with the finance team
  • Utilized CRM software to document customer interactions and maintain accurate records for future reference
  • Identified opportunities for upselling and cross-selling products based on customer needs and preferences, contributing to an increase in sales revenue
  • Provided product knowledge training to new hires as part of the onboarding process to ensure consistent service quality across the team
  • Implemented proactive measures such as sending personalized follow-up emails or making courtesy calls to ensure customer satisfaction after resolution of their concerns
  • Developed personalized weight loss plans for clients based on their individual goals, health conditions, and dietary preferences
  • Provided ongoing support and motivation to clients throughout their weight loss journey, helping them stay accountable and make sustainable lifestyle changes
  • Educated clients on proper nutrition, portion control, meal planning techniques, and healthy cooking methods to promote long-term success
  • Implemented behavior modification strategies to help clients overcome emotional eating habits or other psychological barriers that hindered their weight loss progress
  • Increased client retention rate through regular check-ins via phone calls or emails providing guidance during challenging periods
  • Conducted regular training sessions on product knowledge, company policies, and effective communication techniques to improve customer interactions
  • Created engaging training materials, including presentations, manuals, and interactive activities to enhance learning retention and engagement
  • Provided one-on-one coaching sessions to address individual performance gaps and enhance overall team productivity
  • Incorporated role-playing exercises into training sessions to simulate real-life scenarios and improve problem-solving skills
  • Demonstrated expertise in handling difficult customers or challenging situations through real-life examples during training sessions
  • Identified individual strengths within the team members' skill sets that could be leveraged for improved overall performance
  • Conducted regular follow-up sessions with trainees to reinforce learning objectives and address any ongoing challenges
  • Served as a resource for ongoing support and guidance for all customer service representatives beyond initial onboarding period
  • Assisted Customer Service Representative get through escalated situations through Microsoft Teams
  • Made outbound Supervisor calls to resolve customer escalations

Sous Chef

George's Market at Dreshertown
Dresher, USA
10.2012 - 12.2015
  • Assisted head chef in menu planning, recipe development, and food preparation for a high-volume restaurant
  • Maintained cleanliness and organization of the kitchen area, adhering to health and safety regulations
  • Prepared and cooked a variety of dishes for large-scale catering events, ensuring high quality and presentation
  • Adapted recipes as necessary to accommodate special requests or dietary restrictions without compromising taste or quality
  • Utilized various cooking techniques such as grilling, baking, sautéing, and frying to prepare diverse menu items
  • Ensured proper storage and labeling of prepared foods for efficient service during events
  • Catered private parties ranging from intimate gatherings to large corporate functions with hundreds of attendees
  • Served as point person for client inquiries regarding menu options, ingredient sourcing, allergies/special diets etc
  • Maintained a clean and organized work station throughout each shift, following proper sanitation procedures

Education

High School Diploma -

Abington High School
06-2011

Skills

  • Multitasking Abilities
  • Active listening
  • Microsoft Word
  • Teamwork and collaboration
  • Verbal communication
  • Flexible and adaptable
  • Relationship building
  • Problem-solving
  • Customer service
  • Strong computer skills
  • Organization skills

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse

Work Preference

Work Type

Full Time

Work Location

Remote

Important To Me

Career advancementWork-life balanceFlexible work hoursPaid time offHealthcare benefitsCompany CultureWork from home option

Languages

English
Native language

Timeline

Customer Service Representative - Weight Loss Coordinator - NUTRISYSTEM- FORT WASHINGTON
01.2016 - 02.2025
Sous Chef - George's Market at Dreshertown
10.2012 - 12.2015
Abington High School - High School Diploma,