Amy L. Fliger
Director of Software Engineering
Savage,MN
Summary
Engineering and operations leader with 20+ years improving organizational performance by 20–35% across engineering, product, analytics, and operations.
Built and led high-performing, cross-functional teams, increasing throughput by 35% and improving delivery predictability from ~60% to 90%+.
Designed scalable operating models and process improvements that reduced manual effort by 30%, strengthened accountability, and accelerated decision-making.
Analytical leader skilled in KPI development, workflow analysis, dashboarding, and data-informed decision-making; built performance metrics used by senior leadership to guide strategy.
Managed budgeting, financial planning, and resource allocation to ensure cost-effective, efficient operations aligned with organizational goals.
Improved customer-impacting workflows and service quality by 12% through operational redesign, issue reduction, and cross-functional alignment.
Strategic communicator with a track record of driving organizational growth, operational excellence, and continuous improvement in fast-moving environments.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Director, Software Engineering
Optum Technology
Eden Prairie, MN
02.2023 - Current
- Led operational strategy and day-to-day execution for AI-enabled platforms supporting 300+ engineers and operational teams.
- Improved organizational performance by increasing throughput 35% and raising delivery predictability from ~60% to 90%+.
- Analyzed operational data to identify bottlenecks and delivered process improvements that reduced manual effort by 30%.
- Partnered with Finance, Product, and Operations to align priorities, manage budgets, and ensure cost-efficient resource allocation.
- Built dashboards and KPIs that improved visibility, accountability, and data-driven decision-making across cross-functional teams.
- Strengthened customer-impacting workflows by improving reliability, reducing rework, and increasing service quality by 12%.
- Led and developed high-performing teams, fostering a culture of collaboration, accountability, and continuous improvement.
Senior Manager, Software Engineering
Optum Technology
Eden Prairie, MN
02.2016 - 02.2023
- Directed multi-team operations for internal SaaS-like platforms supporting customer service, claims, and operational workflows.
- Improved support outcomes by 12% through workflow redesign, quality improvements, and stronger cross-functional alignment.
- Built standardized processes, communication rhythms, and execution frameworks that reduced coordination overhead by 30%.
- Partnered with Finance on budgeting, forecasting, and cost optimization for multi-team initiatives.
- Developed operational dashboards and health metrics used by leadership to guide prioritization and performance management.
- Coached engineers and emerging leaders on communication, problem-solving, and operational excellence.
Manager, Software Engineering
Optum Technology
Eden Prairie, MN
06.2006 - 02.2016
- Built governance frameworks, operational standards, and quality processes that reduced operational risk by 30% and improved release velocity by ~20%.
- Led root-cause analysis and continuous improvement initiatives that reduced incident volume by 15% and strengthened customer-impacting reliability.
- Managed planning, prioritization, and execution across engineering, QA, and business teams to ensure on-time, high-quality delivery.
- Improved cross-functional collaboration by establishing clear expectations, communication channels, and accountability mechanisms.
Education
B.S. - Biology, Chemistry
University of Minnesota Duluth
Duluth, MN05-1996
Skills
- Collaboration with executive stakeholders
- KPI management
- Data-driven decision making
- API integration proficiency
- Cloud-native design
- Teamwork and collaboration
- Long-term strategic planning
- Financial budget oversight
- Experience in creating product requirement specifications
- Software development life cycle and CI/CD
- Collaboration in DevOps
- SQL database proficiency
Certification
- AI DOJO Certified Leader
- Agile/Scrum
- Cloud Modernization Leadership (GCP)
Skills
Operational Strategy, Process Optimization, Standard Work, Continuous Improvement, Organizational Scaling, Engineering, Product, Finance, Customer Operations, Executive Stakeholders, KPI Development, Dashboarding, Workflow Analysis, Root-Cause Analysis, Data-Driven Decision-Making, Budgeting, Forecasting, Resource Allocation, Cost Optimization, ROI Analysis, Service Quality, Support Optimization, Issue Reduction, Journey Improvement, Java, Python, React, ServiceNow, MySQL, GCP, API-Driven Systems, CI/CD, Cloud-Native Architecture, Team Management, Coaching, Talent Development, Accountability, Collaboration
Timeline
Director, Software Engineering
Optum Technology
02.2023 - Current
Senior Manager, Software Engineering
Optum Technology
02.2016 - 02.2023
Manager, Software Engineering
Optum Technology
06.2006 - 02.2016
B.S. - Biology, Chemistry
University of Minnesota Duluth