Amy Lichtenberger
Rosedale,IN
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
2027
2027
years of professional experience
Work History
Owner
SweetPea and Me Boutique
01.2021 - Current
- Ordering high demand items for customers
- Arranging sale displays in the boutique
- In charge of handling cash withdraws and deposits
- Creating videos and posts on social media for the boutique
Receptionist
Miracle Ear
Clinton Indiana
2025 - 2025
- Greeted and assisted clients, ensuring a welcoming environment.
- Managed phone inquiries, scheduling appointments efficiently.
- Maintained accurate patient records using electronic health systems.
- Coordinated communication between patients and audiologists to streamline processes.
- Processed insurance claims and verified coverage for services provided.
- Assisted in inventory management of hearing aids and accessories.
- Provided administrative support, contributing to office organization and efficiency.
- Resolved client concerns promptly, enhancing overall customer satisfaction.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Answered central telephone system and directed calls accordingly.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Corresponded with clients through email, telephone, or postal mail.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Managed multiple tasks and met time-sensitive deadlines.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Maintained confidentiality of information regarding clients and company.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
- Assisted with onboarding new clients and securing paperwork completion.
Administrative assistant
Susie’s Place
Terre Haute
01.2021 - 01.2023
- Ordering items for the office food, paper goods, office supplies, etc.
- Accepting donations (cash & items for consumers) filling donations slips out asking for donations through mailings
- Composing flyers for local events
- Running errands for the center
- Greeting families when they arrive interacting with families and children during a crisis time.
Sale Associate
Open Door Book Store
01.2017 - 01.2019
- Prepared Products for sales floor created appealing product displays.
- Answered incoming phone calls with professional and knowledgeable responses.
- Listened to customers' needs and preferences to provide accurate advice.
- Evaluated and processed customer returns and assisted customers.
- Expressed appreciations for patronage, inviting and encouraging customers return visits.
Cannonball Harley Davidson/ Wabash Valley Harley Davidson
01.2017 - 01.2015
- Worked in shipping and receiving parts department, was promoted to motor-clothes manager.
- Opened and closed the store when needed.
- Assisted customers with product selections, sales and returns.
Education
Medical Transcription/editing - Medical Transcription / Editing
US Career Institute
Fort Collins, CO06.2026
Diploma - General/Business (BOSS /MASS) Vocational class
South Vermillion High School
Clinton, IN01.1995
Skills
Customer service, customer relations ,
Timeline
Owner
SweetPea and Me Boutique
01.2021 - Current
Administrative assistant
Susie’s Place
01.2021 - 01.2023
Sale Associate
Open Door Book Store
01.2017 - 01.2019
Cannonball Harley Davidson/ Wabash Valley Harley Davidson
01.2017 - 01.2015
Diploma - General/Business (BOSS /MASS) Vocational class
South Vermillion High School
Receptionist
Miracle Ear
2025 - 2025
Medical Transcription/editing - Medical Transcription / Editing
US Career Institute