Amy Loewenstein
Dedicated to offering exceptional customer service and administrative support. Proficient in managing a high volume of calls and inquiries, coordinating appointments and reservations, and maintaining office organization. Strong communication and interpersonal skills with a focus on creating a positive and welcoming environment. Seeking to leverage my skills and experience in a dynamic organization that values professionalism and customer satisfaction.
Work History
Front Desk Administrative Assistant
10 Months- Managed front desk operations, ensuring efficient student drop off and pick up times.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Maintained and coordinated communication between therapists, clients, teachers, and administrative staff to streamline office workflows.
- Managed incoming phone calls on a multi-telephone line system and directed calls accordingly.
- Digitized and maintained confidential records by scanning and uploading documents to the electronic filing system.
- Enforced attendance and cancellation policies by communicating guidelines, documenting violations, and addressing client inquiries.
- Monitored building access through a security surveillance and entry control system, verifying visitors and granting authorized access
- Organized, sorted, and distributed incoming and outgoing mail to the appropriate departments and personnel.
Receptionist
10 Months- Checked in customers for their boarding/daycare reservations
- Gave tours to new-time guests around the facility
- Collected and updated necessary information from customers (vaccine history, annual contracts, agreements, med forms, etc).
- Documented and accounted for inventory from each boarding guest
- Handled incoming calls from a multi-line phone system and helped or directed them accordingly
- Maintained a clean and organized lobby
- Handled animals with personalized care
- Processed payments from customers
- Communicated as a liaison between customers and management
Reading & Math Tutor
9 MonthsTutored children from various grade levels in math and reading
- Evaluated and documented student performance by grading assignments and updating academic records.
- Communicated with parents regarding student absences, scheduling, and attendance.
- Processed customer payments and maintained accurate financial transaction records.
Education
Bachelor of Arts - Psychology
Skills
Leadership
Kappa Phi Lambda Sorority, Inc. / Member / Minor & Executive Board
April 2020 - May 2023 Tampa, Florida
- Fundraising Chair
- Planned & facilitated fundraisers both virtually and in person
- Calculated the profits made from each fundraiser
- Communicated with customers
- Performance Chair
- Planned, organized, and coordinated chapter performances for campus and Greek life events.
- Performed at events hosted by other organizations
- Competed against other organizations at events.
- Treasurer
- Oversaw & controlled the organization's bank account
- Managed & maintained budgets
- Sent out & collected dues to sorority members
- Organized flexible & personal payment plans
- Sent out weekly reminders about dues
- Warden
- Organized and facilitated weekly chapter meetings, preparing agendas and leading discussions.
- Ensured adherence to chapter policies by documenting violations and enforcing fines and the bylaws of the sorority.
- Collaborated with executive board members to ensure compliance with university and organizational policies.
- Followed & enforced the Robert's Rules of Order for meetings.
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Chinese Culture & Language Club / Executive Board
July 2021 - May 2023 Tampa, Florida
- Decorations Chair
- Coordinated venue setup and teardown, ensuring events were prepared on schedule.
- Planned, coordinated, and oversaw event decorations and venue setup for campus organization events.
- Sourced decorations, materials, and supplies while adhering to a designated budget.
- Publicity Chair
- Documented the events that were hosted by the organization
- Promoted future events on the organization's social media pages
- Engaged & interacted with followers
- Updated the social media accounts
- Followed the posting schedule
- Wrote unique & informative captions for each post