Amy Lopez Vasquez
Las Vegas,NV
Summary
Results-driven Franchise Operations Manager with strong expertise in cost control, P&L management, and vendor negotiation. Proven track record in optimizing operational standards and enhancing customer relationship management.
Overview
11
11
years of professional experience
Work History
Franchise Operations Manager
Anda Enterprise/GNC
Las Vegas, Nevada
11.2014 - Current
- Assisted in maintaining compliance with company and state operational standards and procedures.
- Facilitated communication between franchisees and corporate for issue resolution.
- Coordinated and led mandatory training sessions and procedural evaluations for both individuals and groups.
- Prepared reports on franchise performance and operational challenges for corporate and franchisee review.
- Organized inventory quantities to ensure efficient stock levels by placing weekly orders, and conducting daily inventory checks.
- Monitored customer feedback to enhance service quality, while implementing corrective measures whenever necessary.
- Lead team meetings to discuss monthly updates from corporate procedures, and operational improvements.
- Created and maintained detailed records of all franchise operations, such as monthly expenditures, gross profit margins, and P&L reports.
- Reviewed contracts and invoices between franchises and their suppliers and vendors.
- Maintained relationships with vendors, suppliers, and other third parties associated with franchising operations.
- Provided direction and guidance for the day-to-day management of franchises.
- Analyzed sales reports to identify trends in customer demand.
- Recruited, trained, coached, motivated, and supervised personnel within the franchised locations.
- Prepared staff work schedules and assigned team members to specific duties.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Performed daily cash management activities including posting payments, transfers, deposits, and withdrawals.
Front Desk Agent
Alexis Park Hotel and Resort
Las Vegas, Nevada
08.2017 - 06.2019
- Greeted guests and ensured smooth check-in and check-out processes.
- Managed reservations using hotel management software and updated room availability.
- Coordinated with housekeeping to maintain room readiness and cleanliness standards.
- Handled guest complaints professionally, ensuring satisfaction through effective resolution.
- Processed payments and maintained accurate financial records at the front desk.
- Answered phones, responded to inquiries, and took messages.
Education
Bachelor of Science - Biology
University of Nevada, Las Vegas
Las Vegas, Nevada, NV12-2019
Bachelor of Arts - Sociology
University of Nevada, Las Vegas
Las Vegas, Nevada, NV12-2019
Skills
- Customer relationship management
- Operational efficiency
- Sales trend analysis
- Vendor negotiation
- Cost control
- Proficient in Xero and excel
- P&L management
Timeline
Front Desk Agent
Alexis Park Hotel and Resort
08.2017 - 06.2019
Franchise Operations Manager
Anda Enterprise/GNC
11.2014 - Current
Bachelor of Science - Biology
University of Nevada, Las Vegas
Bachelor of Arts - Sociology
University of Nevada, Las Vegas