Amy Lorenz

Albany,OR

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

years of professional experience

Work History

Customer Success Specialist

Wells Fargo

Salem, Oregon

02.2019 - Current

Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
Provided technical troubleshooting and problem solving for clients with installed equipment or system issues.
Offered advice and assistance to customers, paying attention to special needs or wants.

Customer Service Manager

Walmart

Salem, Oregon

09.2012 - 11.2018

Resolved customer complaints while prioritizing customer satisfaction and loyalty.
Monitored customer service operations to assess agent performance and provide feedback.

Education

Chemeketa Community College

Salem, OR

Skills

Account Changes
Building Customer Trust and Loyalty
Call Control
High-Volume Environments
Customer Data Confidentiality
Inbound Phone Calls
Customer Interaction
Calm and Professional Under Pressure
Understanding Customer Needs
Responding to Difficult Customers
Interpersonal Communication Skills

Efficient and Detail-Oriented
Cash Register Operations
Upbeat and Positive Personality
Confidential Records Management
Answering Customer Questions
Credit Card Payment Processing
Quality Assurance Evaluation
Constructive Feedback
Team-Oriented and Cooperative
Excellent Attention to Detail
Compliance Requirements

Timeline