Work Preference
Summary
Overview
Work History
Education
Skills
Timeline
Generic
Open To Work

Amy Lough

Leavenworth

Work Preference

Job Search Status

Open to work
Desired start date: Open to discussion

Desired Job Title

Moderator Lead/Quality ControlQuality ControlAssistantSupervisor

Work Type

Full Time

Location Preference

RemoteHybridOn-Site
Location: Leavenworth, KS
Open to relocation: No

Important To Me

Work-life balanceFlexible work hoursPaid time offWork from home optionHealthcare benefitsPaid sick leave401k match

Summary

Assertive Moderator Lead with over 17 years of experience in facilitating virtual court proceedings. Known for strong team collaboration and critical thinking skills, mentoring junior moderators to enhance their conflict resolution capabilities and improve overall session effectiveness.

Overview

17
17
years of professional experience

Work History

Moderator Lead/Quality Control

CourtCall, LLC
Torrance, CA
02.2009 - Current
  • Implemented best practices for remote moderation, enhancing participant engagement and communication effectiveness.
  • Mentored junior moderators, providing guidance on conflict resolution and effective facilitation techniques.
  • Coordinated schedules for multiple parties involved in court sessions, optimizing overall workflow efficiency.
  • Facilitated virtual court proceedings, ensuring adherence to legal protocols and procedures.
  • Developed training materials for new moderators, streamlining onboarding and knowledge transfer processes.
  • Established standardized procedures for troubleshooting technical issues during live sessions, reducing downtime significantly.
  • Developed guidelines and best practices for maintaining a respectful, professional tone in online discussions.
  • Maintained strict adherence to confidentiality standards when handling sensitive user information or disputes involving personal matters.
  • Mentored junior moderators, offering guidance on policy interpretation and conflict resolution tactics.
  • Assisted in onboarding new moderators by conducting training sessions on moderation tools and techniques.

Education

High School Diploma -

Green River High School
Green River, WY

No Degree - Paralegal Studies

Phillips Junior College
Salt Lake City, UT

No Degree - Veterinary Technician

Salt Lake City Community College
Salt Lake City, UT

Skills

  • Quality control
  • Crisis management
  • Process optimization
  • Problem-solving abilities
  • Critical thinking
  • Time management
  • Adaptability and flexibility
  • Team collaboration
  • Reliability
  • Strong attention to detail
  • Customer service
  • Writing skills
  • Conflict resolution

Timeline

Moderator Lead/Quality Control

CourtCall, LLC
02.2009 - Current

High School Diploma -

Green River High School

No Degree - Paralegal Studies

Phillips Junior College

No Degree - Veterinary Technician

Salt Lake City Community College
Amy Lough