Amy Louprasong
5187 55th Ave NW Rochester,MN
Summary
I am a driven Surgical Technologist offering 5 years experience in ambulatory and hospital settings. Well-versed in a variety of surgical procedures including but not limited to neurology, spine, orthopedics, urology, general surgery and ENT. I am eager to take next career step with growing organization offering opportunities for professional development and advancement.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Beauty Consultant
Hyvee
02.2024 - Current
- Kept up-to-date with industry trends and new product launches, enabling accurate recommendations for clients.
- Delivered exceptional customer service, addressing client concerns and providing solutions to meet their unique needs.
- Processed product purchases and payments, coordinating packaging, inventory management and varying customer requests simultaneously.
- Increased sales revenue through effective product demonstrations and persuasive communication skills.
Host
The Well
09.2023 - 12.2023
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Contributed to team success through effective communication and cooperation with coworkers and management.
Certified Surgical Technologist
Abbott North West
01.2023 - 06.2023
- Set up equipment, tools and supplies for procedures and organize instruments as directed in surgeons' preference cards.
- Assisted surgeon by passing instruments and sterile supplies throughout operation.
- Reviewed surgical requirements and prepped operating room with appropriate tools, equipment and instruments.
- Organized equipment and instruments in alignment with surgical protocols and surgeon preferences.
- Monitored and assessed operating room conditions and patient and surgical team needs.
- Operated or monitored lights, machines or equipment to support proper operation.
- Collaborated with operating room staff to cultivate efficiency and prepare for scheduled and emergency procedures.
Shift Leader Manager
Crumbl Cookies
08.2021 - 10.2022
- Kept employees operating productively and working on task to meet business and customer needs.
- Trained and mentored new employees to maximize team performance.
- Excelled in every store position and regularly backed up front-line staff.
- Exercised composure under pressure and in escalated customer service scenarios.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Cooperated with coworkers to improve customer experience and manage storefront.
- Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
Certified Surgical Technologist
Mayo Clinic, Rochester, MN; St. Mary's Hospital Campus
06.2018 - 09.2022
- Anticipated surgeons needs and handed instruments and supplies to surgeons during procedures.
- Gathered and set up equipment, tools and supplies and arrange instruments according to surgeons' preferences or instruction.
- Created safe operating environments for invasive and non-invasive procedures.
- Collected, prepared, and disposed of medical specimens.
- Performed and documented pre-surgery and post-surgery sponge, instrument, and needle count.
- Setup operating and surgery rooms by preparing equipment and supplies for upcoming procedures.
- Delivered exemplary assistance and support to surgeons during general, gynecological, orthopedic, neurological and plastic surgery procedures.
Education
Associate of Applied Science - Surgical Technology And Science
Rochester Community And Technical College
Rochester05.2018
Associate of Applied Science - Surgical Technology
Mayo School of Health Science
Rochester, MN05.2018
Skills
- HIPAA Proficiency
- Operational Standards
- Basic Life Support
- Time Management
- Critical Thinking
- Reading Comprehension
- Complex Problem-Solving
- Judgment and Decision-Making
- Microsoft Office
- Case Management
- Equipment Set up and Operation
- Direct Patient Care
- Aseptic and Sterilization Techniques
Certification
- CST - Certified Surgical Technologist
- BLS Training - 2018-2022
Timeline
Beauty Consultant
Hyvee
02.2024 - Current
Host
The Well
09.2023 - 12.2023
Certified Surgical Technologist
Abbott North West
01.2023 - 06.2023
Shift Leader Manager
Crumbl Cookies
08.2021 - 10.2022
Certified Surgical Technologist
Mayo Clinic, Rochester, MN; St. Mary's Hospital Campus
06.2018 - 09.2022
Associate of Applied Science - Surgical Technology And Science
Rochester Community And Technical College
Associate of Applied Science - Surgical Technology
Mayo School of Health Science
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