Amy Loving
Granville
Summary
Dynamic 20+ year professional and Veteran with extensive leadership and quality management experience, excelling in evaluation and process improvement. Proven track record of fostering a culture of ethical compliance. Excels in emotional intelligence, and recognized for exceptional leadership and training, driving team success and enhancing service quality. Has the ability to work in diverse environments.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Lead Evaluator
US Air Force
Heath
09.2023 - Current
- Advised senior management on best practices in evaluating programs or services.
- Managed multiple simultaneous projects within tight deadlines.
- Maintained up-to-date records of all evaluations conducted.
- Designed and performed surveys, interviews, and focus groups to gather feedback from participants.
- Provided training and guidance to junior evaluators and interns.
- Ensured compliance with ethical standards and confidentiality in data handling.
- Prepared reports and documents summarizing evaluation results and findings.
- Trained in sexual assault and human trafficking prevention
Section Chief
US Air Force
Travis AFB
07.2020 - 09.2023
- Oversaw the production, quality, and training of 45 personnel. Trained personnel on complex tasks.
- Conducted performance reviews with direct reports to assess individual performance levels, identify areas of improvement and provide coaching as needed.
- Participated in trainings and conferences related to best practices in responding to survivors of sexual assault and domestic violence.
- Assisted survivors of sexual assault by helping them understand their options regarding reporting incidents or seeking medical attention.
- Resolved conflicts among team members by facilitating open dialogue between parties involved.
- Reviewed incoming requests for services or assistance from external stakeholders and responded appropriately.
- Ensured quality control measures were implemented consistently throughout operations.
Quality Manager
US Air Force
Seymour Johnson AFB
03.2017 - 07.2020
- Ensured effective implementation of corrective actions to resolve any identified issues or discrepancies in a timely manner.
- Developed and implemented quality assurance processes to ensure product compliance with customer requirements.
- Prepared reports summarizing findings from inspections, tests, investigations and other QA activities for senior management review.
- Provided guidance and direction to subordinates regarding job duties and responsibilities.
- Recognized by management for providing exceptional customer service.
- Worked with cross-functional teams to achieve goals.
Quality Manager
US Air Force
Osan Air Base
03.2016 - 03.2017
- Ensured effective implementation of corrective actions to resolve any identified issues or discrepancies in a timely manner.
- Conducted training sessions for employees on quality assurance processes, techniques and tools.
- Identified root causes for defects by analyzing statistical data from test results, customer feedback and other sources.
- Developed and maintained quality documentation, including quality manuals, procedures, and records.
- Managed team of technicians and inspectors to ensure adherence to product requirements.
- Conducted training sessions for staff on quality principles, tools, and techniques to foster a quality-centric culture.
Education
Bachelor of Science - Criminal Justice And Criminology
University of Mount Olive
Mount Olive01-2014
Skills
- Evaluation and Interview techniques
- Survey design
- Ethical compliance
- Report and document writing
- Emotional intelligence
Affiliations
- NC Teen Court Program
Accomplishments
- Air Force Commendation Medal
- Non-Commissioned Officer of the Year 2017
- Senior Non-Commissioned Officer of the Quarter, 2023 and 2024
Certification
- ISO 17025 Lead Evaluator, 2023 (ANAB)
Timeline
Lead Evaluator
US Air Force
09.2023 - Current
Section Chief
US Air Force
07.2020 - 09.2023
Quality Manager
US Air Force
03.2017 - 07.2020
Quality Manager
US Air Force
03.2016 - 03.2017
Bachelor of Science - Criminal Justice And Criminology
University of Mount Olive
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