Summary
Overview
Work History
Education
Skills
Work Availability
Timeline
Hi, I’m

AMY LOWE

Bartender/ Server
1818 NE 2nd ST Cape Coral,FL
The mind is everything. What you think, you become.
Gautama Buddha
AMY LOWE

Summary

Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Dependable successful providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, wait staff and management. Passionate about serving customers well while exceeding customer expectations and maintaining poise and sense of humor in demanding environments. Strong history of exceptional service in many diverse upscale,high-end,and everyday establishments.

Overview

16
years of professional experience
4
years of post-secondary education

Work History

Stones Throw Bar And Grill
Cape Coral, FL

Bartender
05.2023 - 09.2023

Job overview

  • Followed strict recipes and drink measurements to minimize product used.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Crafted special drink and cocktail menu items for seasonal offerings.
  • Explained daily specials and beverage promotions to exceed daily sales goals.
  • Tracked bar stock levels and promptly replenished low materials to prevent shortages.

The Krab Hut
Fort Myers, FL

Bartender/Server
01.2021 - 05.2023

Job overview

  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Cultivated warm relationships with regular customers.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Answered customers' questions, recommended items, and recorded order information.
  • Increased sales significantly by upselling higher-end products to customers.
  • Printed dining checks with total due, collected payment and offered receipts to complete transactions.

Ruby Tuesday
Fort Myers, FL

Bartender/Server
02.2019 - 01.2021

Job overview

  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.

Nick And Stella's
Fort Myers, FL

Server
03.2010 - 03.2016

Job overview

  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.

Orchid Hill Farms
Billerica, MA

Store Manager
01.2008 - 02.2010

Job overview

  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Completed point of sale opening and closing procedures.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Assisted with hiring, training and mentoring new staff members.

Education

Tyngsborough High School
, Tyngsborough, MA

High School Diploma
09.2002 - 05.2006

Skills

    High-volume dining

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Availability
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Timeline

Bartender

Stones Throw Bar And Grill
05.2023 - 09.2023

Bartender/Server

The Krab Hut
01.2021 - 05.2023

Bartender/Server

Ruby Tuesday
02.2019 - 01.2021

Server

Nick And Stella's
03.2010 - 03.2016

Store Manager

Orchid Hill Farms
01.2008 - 02.2010

Tyngsborough High School

High School Diploma
09.2002 - 05.2006
AMY LOWEBartender/ Server