Amy López
Summerville,SC
Summary
Credit Service Associate who has years of experience in the medical billing field. Have increased my knowledge in the past few years and look forward to more growth and opportunities in the credit arena.
Overview
10
10
years of professional experience
Work History
Credit Services
Roper Saint Francis Healthcare
Charleston, South Carolina
01.2018 - Current
- Process patient credits, which can include refunding and redistributing payment to open balances.
- Review both Government and Commercial Insurance credits. This can include refunds, recoups, correcting over adjustments and other postings errors.
- Assist with any projects given by both direct supervisors but also those from Cash department as well due to the fact that credits and cash work in tandem.
- Identify issues and help create reseasonable solutions.
- Answer emails in reference to client mailboxes.
- Train other associates in credits and other aspects related to position.
Customer Service Representative
Roper Saint Francis Healthcare
Charleston
10.2016 - 12.2017
- Answered phone calls for incoming patients.
- Discussed patient bills to include collection and payment plans.
- Troubleshooted billing issues for patients, had to be able to assess cash, coding and insurance aspects.
- Answered all incoming correspondence via our PatinetCo system.
- Acted as the attorney liaison third party liability.
- Processed bankruptcies information and acted as backup for the financial assistance coordinator for physicians.
Referral Coordinator
Lowcountry Women’s Specialist
Charleston, SC
12.2014 - 10.2016
- Processed incoming referrals.
- Acted as the liason between hospital and 9 physicians.
- Scheduled patients based on conditions and urgency.
- Also acted as backup with all other administrative duties within office, which included check in/check out, basic scheduling and insurance.
Education
Bachelor of Arts - History
University of South Carolina
Columbia, SC12-2004
Skills
- Experience in multiple credit types
- Multi-tasking
- Client/Team communication skills
- Vast knowledge in different areas of medical billing
Certifications
- Certified Revenue Cycle Representative (CRCR) Exp. 5/31/26
Timeline
Credit Services
Roper Saint Francis Healthcare
01.2018 - Current
Customer Service Representative
Roper Saint Francis Healthcare
10.2016 - 12.2017
Referral Coordinator
Lowcountry Women’s Specialist
12.2014 - 10.2016
Bachelor of Arts - History
University of South Carolina