Nikki Robertson

For my role as a cashier and receptionist for the Hicks Family Nissan company I regularly answer phone calls from all different backgrounds and direct them to different departments and employees accordingly. I also work directly with cash handling and different forms of payments such as cash, credit, debit, check, and third party payments regularly. I have a lot of experience in answering phones as well as having a lot of experience in organization and filing paperwork. I’m good at working with technology. I have experience in Microsoft word, PowerPoint, and excel. I graduated highschool with a certification in Microsoft based programs. I am a very organized person myself and make it a top priority when it comes to work. I have experience using pos systems and many different online programs for paperwork and payments.

• Watched for and recognized security risks and thefts to prevent or handle situations.
• Managed time effectively between tasks such as restocking shelves and assisting customers with purchases.
• Maintained a friendly and professional demeanor while interacting with customers and colleagues alike.
• Provided exemplary customer service at all times by being attentive, courteous, and helpful in responding to customer inquiries or requests.
• Maintained thorough knowledge of store products to provide accurate information to customers.
• Described merchandise and explained use, operation and care.
• Created positive experiences for customers through friendly conversations during transactions.
• Assisted customers in locating products, providing recommendations based on their preferences.
• Participated in inventory management, conducting regular stock checks to prevent shortages.
• Greeted customers promptly, offering assistance to improve shopping experience.
• Computed purchases and received and processed cash or credit payment.
• Monitored sales floor to prevent shoplifting, reporting suspicious activities to security.
• Greeted customers upon entering store and provided assistance in locating desired items.
• Upheld all safety regulations as outlined by the company's health and safety policy.
• Maintained current store, product, and promotional knowledge to drive consistent sales.
• Assisted in organizing and restocking merchandise to ensure sales floor remained tidy and appealing.
• Provided information to customers concerning sales, promotions and store policies.
• Organized store by returning merchandise to proper areas.
• Adhered to all company procedures when handling sensitive data such as credit card information.
• Replenished floor stock and demands.
• Recommended, selected and located merchandise based on customer desires.
• Ensured compliance with safety and cleanliness standards across the sales floor.
• Implemented visual merchandising guidelines to enhance product visibility and attractiveness.
• Operated cash register to process customer purchases accurately and properly.
• Handled customer inquiries and complaints with professionalism, aiming for swift resolution.
• Answered customer inquiries regarding product features, pricing, and availability.
• Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
• Cleaned shelves, counters and tables to maintain organized store.
• Processed sales transactions quickly and accurately at the checkout counter.
• Placed special orders or called other stores to find desired items.
• Prepared merchandise for purchase or rental.
• Designed and set up advertising signs and displays of merchandise on shelves or counters to attract customers.
• Operated equipment and machinery according to safety guidelines.
• Recognized by management for providing exceptional customer service.

• Operated machinery to package and assemble products.
• Tracked inventory levels and restocked supplies as needed.
• Adhered to strict quality control standards throughout the process.
• Completed accurate assembly work by positioning and aligning components.
• Recognized defective material and reported issues to management.
• Identified defective parts, sorted them out, and disposed properly.
• Boxed, labeled and moved items to keep production lines moving swiftly.
• Completed team production and productivity level reports for management
• Created and maintained production schedules based on employee productivity, company needs and seasonal plans.
• Monitored production line to ensure adequate flow of materials.
• Used machinery safely and according to manufacturer instructions to prevent workplace accidents.
• Assembled component parts of items and completed hand-finishing of final products.
• Worked effectively in team environments to make the workplace more productive.
• Completed day-to-day duties accurately and efficiently.
• Managed inventory and supplies to ensure materials were available when needed.
• Prioritized and organized tasks to efficiently accomplish service goals.
• Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
• Operated a variety of machinery and tools safely and efficiently.
• Rotate stock items by date so that older products are used first.
• Organize finished products onto pallets for storage or shipping purposes.
• Wrapped and displayed items in cases following size and appearance standards.
• Assist other staff members in completing their duties as required.
• Weigh cuts of beef and record results on production paperwork.
• Separate meat into different grades according to quality, size, and weight specifications.
• Properly stored meat to decrease waste and increase product freshness span.
• Adhere to all company policies related to food safety and sanitation procedures.
• Cut, wrapped, weighed and labeled orders for customers.
• Examined products and trimmed off excess materials to meet specifications.
• Clean and trim fat, gristle, or other inedible parts from cuts of beef.
• Label packages with product descriptions, weights, prices, expiration dates.

• Re-racked weights to maintain neat, organized and clean gym.
• Greeted and welcomed gym members, visitors, and guests upon arrival.
• Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
• Operated telephone switchboard to answer, screen and forward calls to appropriate personnel.
• Cleaned and sterilized gym equipment multiple times throughout shift to decrease amount of harmful bacteria.
• Scheduled personal training sessions and maintained and updated appointment calendars.
• Encouraged and motivated members to attend group fitness classes to boost profitability.
• Resolved customer complaints and made necessary updates to customers' accounts.
• Welcomed members and visitors to gym and provided accurate information concerning available programs and activities.
• Managed front desk operations, ensuring efficient guest check-in and check-out.
• Conducted gym tours for prospective members, highlighting amenities and services.
• Provided guidance on proper use of exercise machines and other equipment in the facility.
• Processed membership applications and payments accurately and efficiently.
• Maintained cleanliness and organization of reception area and gym facilities.
• Investigated and analyzed client complaints to identify and resolve issues.
• Conducted tours of the facilities for potential new members interested in joining the gym.
• Responded promptly to customer complaints or issues regarding the facility or equipment.
• Used company badging system to create badges for new employees and visitors.
• Monitored access to gym facilities, ensuring safety and security protocols were followed.
• Coordinated maintenance requests and reported equipment issues.
• Developed relationships with regular customers through friendly conversation and personalized service.
• Collected payments, renewed memberships and resolved billing issues.
• Provided information on class schedules, pricing plans, and available services.
• Answered multi-line phone system, providing information and routing calls.
• Performed administrative tasks such as filing documents or updating member accounts.
• Adhered to company policies and procedures while providing excellent customer service.
• Answered phones promptly and directed calls appropriately.