Amy L. Stoltz
Director, Operations Optimization
Florence,KY
Summary
Results-oriented business professional with a successful track record in safety management, strategic planning, project management, and operational efficiency enhancement. Demonstrated expertise in team building and development. Eager to leverage and further enhance business insight, knowledge, and experiences gained through previous work in a challenging position. Results-driven leader with strong background in strategic management and organizational growth. Skilled in developing and implementing effective business strategies, optimizing processes, and driving team performance. Known for adaptability, effective collaboration, and delivering measurable outcomes in dynamic environments. Strong communication and problem-solving abilities, coupled with focus on fostering productive and positive team culture.
Overview
5
5
years of post-secondary education
20
20
years of professional experience
Work History
Director; Operations Optimization
Meritor/Cummins
01.2021 - Current
- Develop & deploy Operational Excellence Strategy through CDBS' network of 13 facilities
- Create benchmark facility through driving Continuous Improvement
- Mentor management team to achieve facility objectives through the application of FMDS and MIFC tools
- Develop and formulate short-term and long-term plans, policies, programs and objectives
- Cost/asset control to meet facility AOP by managing budget, performance, capital plan and Continuous Improvement
- Identify, recommend and implement operational enhancements to improve productivity
- Evaluate, initiate, direct and coordinate major capital projects (AMR, Carton Erector, VLM, Palletizers)
- Develop and execute strategies to ensure high customer fill rates
- Coach, mentor and develop all levels to create engagement and growth
- Foster an environment that allows all employees to feel heard and empowered
- Ensure company policies and procedures are being applied consistently across the operation
Operations/Logistics Manager
Toyota PHX PDC
02.2020 - 12.2020
- Instrumental in planning and launching Toyota's first WMS (Warehouse Management System) 3PL facility
- Champion a culture of continuous improvement with Logistics Partners through consistent application of TPS, TBP, and the Toyota Way
- Mentor Logistics Partners to achieve facility Hoshin Objectives through the application of SPSR, FMDS, and MIFC tools
- Ensure compliance with business partner contractual agreements and contract worker
- Monitor Logistics Partner regulatory compliance and adherence to TMNA requirements
- Hold Logistics Partners accountable to achieve daily, weekly, and monthly operational plans and KPI targets
- Quickly and effectively resolve customer issues and escalations for facing Toyota and Lexus dealers, regions, and area offices
- Provide guidance, support and training to dealer and region personnel on administrative practices including part ordering, receipt/storage, monthly part return processing and part claim processing, and part policy administration
- Develop, implement, and manage Same Day Service programs to maximize customer service and minimize cost
- Represent TMNA and PSCO at dealer round table and PPG meetings
- Develop and implement action plans for improvement as needed
- Serve as the primary contact and lesion between 56 facing dealerships and facility
Operations Leader
Toyota PDC
07.2013 - 02.2020
- Created & deployed Service Parts Self Reliance (SPSR) progress analysis tools for receiving functions to the network
- Completed facility's current and target Material Information Flow Chart (MIFC) and trained peers on the process
- Responsible for the creation and execution of facility's storage plan to increase primary locations while improving/maintaining efficiency (OP transition)
- Mentored junior staff members, helping them develop leadership skills and advance their careers within the organization.
- Championed safety programs, ensuring compliance with industry regulations and fostering a culture of safe practices among employees.
- Assurance of OSHA compliance in all areas of the operation and facility
- Implementation of best practices to support world-class safety program and VPP certification
- Compliance to local, state, and federal environmental regulations
- Maintenance of the OSHA 300 log for the facility
- Championed safety programs, ensuring compliance with industry regulations and fostering a culture of safe practices among employees.
Operations Leader (Shipping/VOR & Receiving)
Toyota NAPCK
11.2013 - 07.2015
- Accountable for the daily implementation of the Injury & Illness Prevention Program
- Responsible for ensuring that the Shipping Dock and VOR meets or exceeds monthly quality targets through effective operational processes and SOP maintenance
- Build partnerships with customers to create viable solutions by balancing customer needs with internal resources and procedures
- Plan daily workload capabilities and allocate resources on the receiving dock to ensure effective and efficient facility operations
- Foster a culture of teamwork, mentorship and continuous improvement by collaborating with direct reports on developmental planning and by proactively addressing performance opportunities
- Identifies critical information that needs to be communicated and does so in a manner that allows the audience to gain a full understanding of the message and its impact
- Mentor the facility T&D Champions in creating, proposing and implementing a facility wide cross training program to maximize operational flexibility, encourage workload sharing and promote team member diversity
- A founding member and instrumental in launching the TORQUE! business partner group at NAPCK to aid in the professional development of team members
- Mentor and liaison to the Team Lead group
Operations Manager
Crane Freight and Cartage
01.2007 - 11.2013
Education
MBA - Project Management
American Intercontinental University
Chicago, IL 08.2009 - 04.2011
Bachelor of Science - Exercise Science
North Park University
Chicago, IL 08.1999 - 05.2003
Skills
- Problem-solving
- Budget management
- Coaching and mentoring
- Process improvement
- Performance management
- Change management
- Strategic planning
- Operations management
- Project management
- Problem solving
- Staff development
- Strategies and goals
Accomplishments
- Drove the elimination of 3PL kitting operation saving the facility ~$2.5M in spend annually
- Led team to reduce past due customer orders from 18k to 2k within 4 weeks
- Outperformed Operations AOP budget by $1M as Site Manager
- Achieved >1 year with no OSHA recordable
- Increased customer fill rate from 92.4% to 97.6% in 2023
- Reduced dock-to-stock lead time from 4.7 days to under 24 hours
- Selected to attend Toyota's 2019 North American Women's Conference to represent SPAO
- Successfully launched Toyota 3PL Distribution Center
- Reduced shipping damage to dealerships by 83%
Attributes
- Toyota Way Trainings (TPS, TBP, JKK, TJI, 5S, Kaizen)
- D&I Champion mentor
- Advisor NAPCK Torque Business Partnering Group
- Mentor for the Training and Development Champions
- Efficient in Microsoft Suite, Oracle, Telephony, Aljex, EDI, Intelex, AS400, BRIO, Power BI, & Blue Yonder
- Ability to handle multiple tasks at one time
- Communicates effectively with a large range of customers and co-workers
Timeline
Director; Operations Optimization
Meritor/Cummins
01.2021 - Current
Operations/Logistics Manager
Toyota PHX PDC
02.2020 - 12.2020
Operations Leader (Shipping/VOR & Receiving)
Toyota NAPCK
11.2013 - 07.2015
Operations Leader
Toyota PDC
07.2013 - 02.2020
MBA - Project Management
American Intercontinental University
08.2009 - 04.2011
Operations Manager
Crane Freight and Cartage
01.2007 - 11.2013
Bachelor of Science - Exercise Science
North Park University
08.1999 - 05.2003